Track My Passport/Visa Collection Locations

On this page:

Overview

If your visa application is approved, your passport and visa will be returned to the Aramex location you previously selected.

You must collect your passport within 15 days. Aramex will hold your passport for only 15 days, after which it will be returned to the Embassy/Consulate.

Do not come to your selected Aramex location before you have been informed by our services that your passport is ready for pick up. You can only pick up your passport at the location you have selected.

Change Delivery Options

You may change your preferred document delivery address online or through the call center until midnight on the day of your interview appointment. There is no cost to change your delivery preferences. For drop-off service applicants, you may change your delivery location up to the time you drop off your application materials at the Aramex location.

We strongly advise you not to change the pickup location after the time limit. Any changes to your desired pickup location after this time limit will lead to a delay in your passport delivery.

Check the Status of Your Visa

You can check the status of your application any time at this website:
https://ceac.state.gov/CEACStatTracker/Status.aspx. Please wait at least three business days following your visa interview to check on the status of your application. The system may not have updated the status of your application prior to that time, and thus the message you receive may not reflect the actual status of your application.

Passport Tracking Options

For your convenience, you have several options to choose from to track the location of your passport.

Instant: Enter your passport number below to check on the status.

If your status shows "origination scan", it means your passport has left the Embassy or Consulate is on its way to the delivery location you have chosen. It is however not available yet.

Only when the status shows "ready for pick up", it means you can go to the Aramex location you have chosen to pick up your passport.

Please do not go to your delivery location if your status does not show "ready for pick up" as it means your passport has not reached its final destination for pick up.

The Embassy or the Consulate cannot help you regarding the status of your passport delivery. Please do not contact the Embassy or Consulate regarding the status of your passport delivery.

Email: Send an e-mail to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled. Do not include any additional text. You will receive an automatic response with the status.

Online: You can track your passport online here.

Collecting Your Passport/Visa

If you chose to collect your passport/visa at the courier office you will need to visit an Aramex location during normal business hours. To find the Aramex office nearest to you, click here.

Location Address of the Pick-up location Same day collection service available Working Hours (for customers to collect passports)
Main office Amman - Mqablin office - Alquds Street- oppisite Al Farid Market Yes* Sat - Thu 8:30 AM - 5:30 PM
Khalda office Khalda - Khalil Al Salem Street- Bulding # 18 No Sat - Thu 8:30 AM - 5:30 PM
Irbid Office Irbid - Prince Nayaf Strret - oppisit orange company - Al Khayrat Bulding No Sat - Thu 8:30 AM - 5:30 PM
Aqaba Office Aqaba - Alshreef Hussien Bin Ali Street - Sharp Bulidng - Befside Islamic Hospital No Sat - Thu 8:30 AM - 5:30 PM

* depends on the collection time at the US Embassy

Expedited Pick-up Location

Aramex has identified a location where you can pick up the passport on the same day as we receive it from the Embassy or Consulate General. Should you have an emergency case or need to pick up your passport early, please select the Aramex office listed as the Same day collection service available as your pick up location. Please note that by selecting this location, you are not applying for expedited visa processing; if you need information on expedited visa processing, please see this page. Your passport will be available for collection once the visa is processed and the Embassy has handed it over to Aramex for delivery.

Required Documents for Passport Retrieval

To collect your passport you must present your original (not a photocopy) government-issued photo ID. We recommend you also bring a printed copy of your appointment letter.

If a representative is collecting your passport from the document collection office on your behalf, even in case of family members, the representative must present:

  • Their own original government-issued photo ID for identification;
  • A photocopy of your government-issued photo ID; and,
  • A letter of authority, signed by you, authorizing your representative to collect your passport. The letter of authority must contain the following information:
    • Your representative's full name as shown on their government-issued photo ID
    • Your name
      Note: In case of a group/family, a single letter of authority with the required information for each of the applicants will be accepted.

If the applicant is under the age of 18, the following documents are required:

  • An original, signed letter of authority from either of the applicant's parents;
  • A clear photocopy of the government-issued photo ID belonging to the parent who signed the applicant's letter of authority; and,
  • The representative's original government-issued photo ID.

Note: School groups can designate one person to collect multiple passports for students and teachers from their institution traveling together. The person picking up the passports must have a signed letter from the school that officially authorizes this person to retrieve the passports on behalf of the group and lists the names of all the group members as they appear in their passports.