On this page:
- Hours of Operation
- Check the Status of Your Visa
- Check the Status of Your Passport
- Contact Information
- Reporting Fraud
Hours of Operation
English and Standard Arabic speaking customer service agents are ready to assist you 7 days a week from 9:00 a.m. to 3:30 p.m. local Jordanian time and 7 a.m. to 3 p.m., Eastern Standard Time in the United States. The call center is closed on Jordanian national holidays, as observed by the U.S. posts.
Check the Status of Your Visa
You can check the status of your application any time at the following website.
Check the Status of Your Passport
Instant: Enter your passport number below to check on the status.
Email: Send an email to firstname.lastname@example.org and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status.
If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via email, telephone or chat.
Please ensure you have your passport number, DS-160 number, and email address available when you call as they will be requested by the agent.
Email: To reach a customer service representative via email, please write to support-Jordan@ustraveldocs.com.
Telephone: Please contact a customer service representative using one of these telephone numbers:
- Callers in Jordan: Call 962 65799560.
- Callers in the United States: Call 1 703 520 2242.
- Skype: To use Skype to speak to a customer service representative during regular hours of operation, add a new contact to your Skype account with the Skype name ustraveldocs-Jordan.
Chat: To chat with a customer service representative, please click the image below.Chat software works with Internet Explorer 8.0, Internet Explorer 7.0, Internet Explorer 6 Service Pack 2, and Firefox 3.6.