Track My Passport & Passport/Visa Collection Locations

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 Overview

If your visa application is approved, your passport and visa will be returned to you by SF Express. Your documents will be delivered to the pickup location you selected or the address you provided when you scheduled your interview appointment.

You may select to have your passport and visa delivered to your home/office address (Premium Delivery Option). There is an additional fee of $220 NT associated with this service which is paid directly to SF Express on delivery.
**Cost of Premium Delivery is $220 NT per passport up to 1kg. An additional charge of $30 NT applies to every 1 kg thereafter. It is collected by the courier on delivery (Cash Only).

Please note that SF Express will hold your passport for only 15 days and you must collect your passport within 15 days. After which it will be returned to the American Institute in Taiwan.

**The Chinese New Year Holiday in the Taiwan area starts from January 23 to January 29, 2020. In response to the coming holiday, the delivery company has adjusted its service hours and service points during the period between January 23 and January 29, and the information is as listed below: 

◎Pick Up Service◎

Date

Service Time

January 23 (Thursday)

09:00-17:00

January 24 (Friday)

09:00-16:00

January 25 (Saturday) to
January  28 (Tuesday)

09:00-17:00

January29 (Wednesday)

09:00-17:00

◎Customer Service Hotline◎

Date

Service time

January 23 (Thursday)

08:00-17:30

January 24 (Friday)

0830-16:30

January 25 (Saturday) to
January  28 (Tuesday)

08:00-17:30

January29 (Wednesday)

0830-17:30

 During the period between January 24 and January 28, only the service points listed below are available:

Service Points

Address

Business Operation Center/
Distribution Center

Zhongshan Office

No.5, No.7, Ln. 68, Sec. 2, Xinsheng N. Rd., Zhongshan Dist., Taipei City, Taiwan (R.O.C.)

Distribution Center

Daan Office

1F., No.35, Ln. 98, Sec. 3, Heping E. Rd., Da’an Dist., Taipei City, Taiwan (R.O.C.)

Business Operation Center

Neihu Office

1F., No.21, Ln. 140, Xing’ai Rd., Neihu Dist., Taipei City, Taiwan (R.O.C.)

Business Operation Center

Zhonghe Office

No.89, Jian 1st Rd., Zhonghe Dist., New Taipei City, Taiwan (R.O.C.)

Business Operation Center

Sanchung Office

1F., No.9, Aly. 24, Ln. 68, Sec. 1, Guangfu Rd., Sanchong Dist., New Taipei City, Taiwan (R.O.C.)

Business Operation Center

Banqiao Office

No.206, Banxin Rd., Banqiao Dist., New Taipei City, Taiwan (R.O.C.)

Distribution Center

Taoyuan Office

No.1087-1, Zhongzheng N. Rd., Luzhu Dist., Taoyuan City, Taiwan (R.O.C.)

Distribution Center

Hsinchu Office

No.692-6, Sec. 3, Gongdao 5th Rd., East Dist., Hsinchu City, Taiwan (R.O.C.)

Distribution Center

Taichung Office

No.48-12, Longyang Ln., Longtan Vil., Xitun Dist., Taichung City, Taiwan (R.O.C.)

Distribution Center

Wuri Office

No.68, Aly. 15, Ln. 207, Sec. 1, Fuxing Rd., South Dist., Taichung City, Taiwan (R.O.C.)

Distribution Center

Changhua Office

No.120, Zhangcao Rd., Changhua City, Changhua County, Taiwan (R.O.C.)

Distribution Center

Chiayi Office

No.70, Dahua Rd., Chiayi City, Taiwan (R.O.C.)

Business Operation Center

Tainan Office

No.395, Zhongzheng S. Rd., Yongkang Dist., Tainan City, Taiwan (R.O.C.)

Business Operation Center

Kaohsiung Office

No.496, Bade Central Rd., Renwu Dist., Kaohsiung City, Taiwan (R.O.C.)

Distribution Center

Fengshan Office

No.729, No.731, Zhong’an Rd., Xiaogang Dist., Kaohsiung City, Taiwan (R.O.C.)

Business Operation Center

Keelung Office

1F., No.6-60, Dongshi St., Nuannuan Dist., Keelung City, Taiwan (R.O.C.)

Business Operation Center

Yilan Office

1F., No.110-1, Linsen Rd., Yilan City, Yilan County, Taiwan (R.O.C.)

Distribution Center

Hualien Office

1F., No.76, Guoxing 1st St., Hualien City, Hualien County, Taiwan (R.O.C.)

Distribution Center

Taitong Office

1F., No.176, Sec. 1, Zhihang Rd., Taitung City, Taitung County, Taiwan (R.O.C.)

Distribution Center

Note:

  1. On Chinese New Year Holiday, during the period between January 24 and January 28, all express shipments will be sent and kept at the service points listed on the chart above. If there is a need for self-pickup or self drop-off, please be sure to call 0800-088-830 to make a reservation for self-service.

On January30 (Thursday), the normal service operation will resume. 

If there's a question, please call the customer service hotline at 0800-088-830 for inquiries.

Check the Status of Your Visa Application

You can check the status of your visa application any time here.  Once your application has been processed to conclusion, you can check the status of your passport/document delivery status using one of the below tracking options.

Change Delivery Options

You may change your preferred document delivery address online or through the call center at any time before 11:59 p.m. on the day of your interview at the American Institute in Taiwan (AIT) or on the day you submit your application at one of the document drop-off locations. There is no cost to change your delivery preferences.

Passport Tracking Options

For your convenience, you have several options to choose from to track the location of your passport.

  • Drop-off Services: If you qualify to apply for a visa without an interview and you have submitted your documents to the one of the document drop-off locations, you can track your document delivery status here to find out whether your document has been delivered to AIT. You will need your courier tracking number to track status.
  • By Passport Number: Once your application has been processed to conclusion, you can check the status of your passport/document delivery status.  Enter your passport number below to find out whether AIT has transferred your passport to the courier for delivery.

 

 

  • By Tracking number: You can enter your Tracking number in US VISA Application Delivery Notice email to track your passport delivery status here.
  • Via Email: Send an email to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered in your online applicant profile. Do not include any additional text. You will receive an automatic response with the status.

  • Via Chat and Telephone: You can track your passport with the assistance of our call center via chat or telephone. The call center's contact information and a full description of our call center services, including hours of operation, can be found here.

Collecting Your Passport/Visa

If you chose to collect your passport/visa at the courier office you will need to visit a SF Express Distribution Center during normal business hours. To find the SF Express Distribution Center  nearest to you, click here.

Supporting Documents

To collect your passport you must present your original (not a photocopy) government-issued photo ID. We recommend you also bring a printed copy of your appointment letter or interview waiver confirmation page. 

If a representative is collecting your passport from the document collection office on your behalf, even in case of family members, the representative must to send their letter of authority via email to UStraveldocstaiwan@cbiplogistics.com one working day before pick up at the branch office:

  • Their own original government-issued photo ID for identification;
  • A photocopy of your government-issued photo ID; and,
  • A letter of authority, signed by you, authorizing your representative to collect your passport. The letter of authority must contain the following information:
    • Your representative's full name as shown on their government-issued photo ID
    • Your name

If the applicant is under the age of 18, the following documents are required:

  • An original, signed letter of authority from either of the applicant's parents;
  • A clear photocopy of the government-issued photo ID belonging to the parent who signed the applicant's letter of authority; and,
  • The representative's original government-issued photo ID. 

Note: In case of a group/family, a single letter of authority with the required information for each of the applicants will be accepted.