Passport/Visa Collection Locations

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Once your visa is approved, Cargo Expreso will deliver your passport to a Cargo Expreso passport/visa collection office for you to retrieve.

PREMIUM Services: delivery and pick up of documents

As of July 19, 2022, all documents sent or received in most Cargo Expreso locations will have a cost of $11.72.

This change affects ALL applications sent after this date. If you send your passport/documents before July 19th and they are ready for pick up, you will pay the amount of $10.34.

If you want to receive your documents free of charge, you must access your profile and update your pick up location to "Agencia Cargo Expreso/CAEX Logistics Santa Tecla", which is marked as "free of charge".  

Please have in mind the following important points when selecting your document delivery location:

  • If you process a shipment to the Embassy, ​​through a Premium location, either by Dropbox, 221g or Renewal these will have a shipping cost of $ 11.72. 

  • If you wish to send documents free of charge, you must do so at the location designated as "free of charge", which is "Agencia Cargo Expreso/CAEX Logistics Santa Tecla".
  • Each operation of sending or receiving documents at any Cargo Expreso Premium location will have the previously indicated cost of $11.72. The amount will be paid at the Premium location for each procedure you carry out

  • For the "Premium Delivery" or home delivery service, which has a cost of $14.93, it is mandatory that you enter all your shipping information in the provider's portal that is presented at the moment of scheduling your appointment. 

  • Please note that if you select the “free of charge” location you will likely experience long waiting times for both delivering and picking up documents due to long lines.

  • If you wish to make a change of delivery location, we clarify that this can be done BEFORE your visa is issued.


To view Cargo Expreso passport/visa collection locations, click here

Collecting Your Documents

Cargo Expreso provides facilities where your passport is held for pick-up. You will see a list of Cargo Expreso passport/visa collection locations when you schedule your interview and can choose the most convenient location from that list.  Keep in mind that collecting a passport is something that can only be done by the passport holder or an authorized third party.

Supporting Documents

To collect your passport you must present your original government-issued photo identification.

If a representative is collecting your passport or visa package from the document collection office on your behalf - even in case of family members - the representative must present:

  • Their own original government-issued photo ID for identification
  • A photocopy of your government-issued photo ID
  • A letter of authority, signed by you, authorizing your representative to collect your passport. The letter of authority must contain the following information:
    • Your representative's full name as shown on their government-issued photo ID
    • Your name, number of your government-issued ID, and signature

If the applicant is under the age of 18, the following documents are required:

  • An original letter of authority signed by the two parents of the applicant.
  • A clear photocopy of the government-issued photo ID belonging to the parent who signed the applicant's letter of authority
  • A photocopy of the birthday certificate of the minor
  • The representative's original government-issued photo ID
    Note: In case of a group/family, a single letter of authority with the required information for each of the applicants will be accepted.

In order to collect the visa package for an applicant under the age of 18, the following documents are required:

  • Original government-issued photo identification of the Father, Mother or Tutor.

Change Delivery Options

You may change your preferred document delivery address online or through the U.S. Visa Service Desk until midnight the day of your interview appointment. There is no cost to change your delivery preferences.

Track Your Passport

Click here to track your passport's delivery status.