Track My Passport

Return of Passports by Courier Service

If your application is approved, you will receive your passport through the Aramex courier service at the address provided when you registered in the system or when you scheduled your appointment. You have several options for tracking your passport:

Instant: Enter your passport number below to check on the status. If your passport is ready for pick-up, please bring supporting documents and collect it in a timely manner. If your passport is not collected in a timely manner it will be sent back to the Embassy or Consulate.

 

 

Email: Send an email to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled. Do not include any additional text. You will receive an automatic response with the status.

Online: You can track your passport online here.
Chat: You can track your passport via chat through our call center here.
Telephone: You can track your passport via telephone with our call center by dialing 800.8523.800. (Applicants calling from the U.S. can dial (214) 571-1600.)

A full description of our call center services, including hours of operation, can be found here.

 

Frequently Asked Questions

Q: Why only one passport per envelope? Why no family discounts?
A: Security and safety rules for the courier require that every passport be tracked separately. The Pick-up/Drop off at Aramex Changi and Delivery service of your passport/documents will be considered Premium Service and appropriate fees will apply depending on the pick-up/drop off or delivery location selected. Pick-up/Drop off of documents at the Aramex B/Stone remains free of charge. A fee of SGD$13.20 will be collected if you select Pick-up/Drop off at Aramex Changi prior to your passport collection. For delivery service within Singapore, a fee of SGD$18.20 will be collected. The fees will be collected in cash before the passport/document is delivered. Exact change required.

Q: What happens to the passport if I'm not at home when the courier comes?
A: Aramex will attempt delivery of your passport only at the address you provided when scheduling your interview. If unable to deliver, they will leave a "we're sorry" card indicating that they had attempted delivery. Please contact Aramex immediately upon receiving this card. If the passport is not delivered within 10 business days, it will be returned to the Embassy. Please contact our call center for further information.

Q : Does the passport have to be delivered to my house?
A: No. Your passport can be delivered to your office or to your family, although they must present authorized identification in order to accept your passport.

What do I need to show when Aramex delivers the passport?
A: In order to ensure that your passport and visa are not given to an unauthorized person, identification is required in addition to signature for all document deliveries.

For Singapore Nationals: 
1. Singapore Identity Card
2. Driver's License

For Third - Country Nationals: 

1. Copy of Passport
2. Valid Singapore Driver's License
3. PR Card
4. New photo Work Permit, "S" Pass, Dependent Cards

If a representative is receiving the passport on your behalf (even in case of family members) they must show:

  1. A clear photocopy of the Fee Receipt.
  2. Their own original government-recognized photo ID, i.e., Identity Card.
  3. A copy of the applicant's government-recognized ID.

4.   A letter of authority signed by the applicant, authorizing a representative to collect the passport. The letter of authority must contain the following information: 

  • Full name of the representative as stated on the ID card.
  • Name of the applicant whose passport is to be collected.
  • Fee receipt number of applicant whose passport is to be collected. Immigrant visa applicants must mention the receipt number on the letter.

If the applicant is under the age of 16, the following documents are required:

  1. A clear photocopy of the applicant's Fee Receipt.
  2. Original signed letter of authority from either parent.
  3. A clear photocopy of the government-recognized photo ID, i.e. ID card of the parent who has signed the letter of authority.
  4. The original government-recognized photo ID of the representative.

Please note: In case of a group/family, a single authority letter with the required information for each of the applicants will be accepted.

IMPORTANT: Aramex will be unable to deliver the passport if any of the above mentioned documents are not available.

Q: What is "Hold At Location?"

A: "Hold at Location" are the Aramex offices where your passports are held for delivery in case your address is not serviceable by Aramex. You are required to choose the most convenient collection location (closest to your current residence or office) from the list displayed to you when scheduling your appointment. You will be shown the option for HAL  offices available for collection prior to confirming your interview appointment.

Passports will be held by Aramex for collection for only 10 business days. If not collected within the specified time period your passport will be returned to the Embassy.

Q: How can I or my representative collect my passport at an Aramex office location?
A: A: In order to ensure that your passport and visa are not given to an unauthorized person, identification is required to collect your passport from the Aramex HAL location.

For Singapore Nationals:

  1. Singapore Identity Card
  2. Driver's License

For Third-Country Nationals:

  • Copy of Passport
  • Valid Singapore Driver's License
  • PR Card
  • New photo Work Permit, "S" Pass, Dependent Cards

If a representative is receiving the passport on your behalf (even in case of family members) they must show:

  • Their own original government-recognized photo ID, i.e., Identity Card.
  • A copy of the applicant's government-recognized ID.
  • A letter of authority signed by the applicant, authorizing a representative to collect the passport. The letter of authority must contain the following information: 
  • Full name of the representative as stated on the ID card.
  • Name of the applicant whose passport is to be collected.
  • Fee receipt number of applicant whose passport is to be collected. Immigrant visa applicants must mention the receipt number on the letter.

If the applicant is under the age of 16, the following documents are required:

  1. Original signed letter of authority from either parent.
  2. A clear photocopy of the government-recognized photo ID, i.e. ID card of the parent who has signed the letter of authority.
  3. The original government-recognized photo ID of the representative.

Please note: In case of a group/family, a single authority letter with the required information for each of the applicants will be accepted.


IMPORTANT: Aramex will be unable to deliver the passport if any of the above mentioned documents are not available.

Q: How will I get my passport back after the interview?
A: Aramex will deliver passports only at the address specified by you at the time you scheduled your interview. The delivery address cannot be changed after the visa has been approved. The cost of the courier is included in the MRV application fee.

Q: Can my representative collect my passport in my absence?
A: Yes. Representatives need to provide the authorization letter and proof of identity listed above.

Q: What are the accepted "government-recognized photo IDs?"

For Singapore Nationals:
1. Singapore Identity Card
2. Driver's License

For Third Country Nationals: 
1. Passport Copy
2. Valid Singapore Driver's License
3. PR Card
4. New photo Work Permit, "S" Pass, Dependent Cards

Q: Do I have to pay any fees to Aramex for the courier service?
A: The Pick-up/Drop off at Aramex Changi and Delivery service of your passport/documents will be considered Premium Service and appropriate fees will apply depending on the pick-up/drop off or delivery location selected. Pick-up/Drop off of documents at the Aramex B/Stone remains free of charge. A fee of SGD$13.20 will be collected if you select Pick-up/Drop off at Aramex Changi prior to your passport collection. For delivery service within Singapore, a fee of SGD$18.20 will be collected. The fees will be collected in cash before the passport/document is delivered. Exact change required.