Track My Passport Passport/Visa Collection Locations

On this page:


Overview

If your visa application is approved, your passport and visa will be returned to the Aramex location you previously selected.

You must collect your passport within 15 days. Aramex will hold your passport for only 15 days, after which it will be returned to the U.S. Embassy.

Do not come to your selected Aramex location before you have been informed by our services that your passport is ready for pick up. You can only pick up your passport at the location you have selected.

Please note that passports can be collected on the same day from Main Office or Abu Hamour branch at 4PM and in Gate Mall branch after 6PM.

Aramex pick up locations:


Abu Hamour and Gate Mall Offices  - open on May 27 from 9am to 3pm.

Office

Office Address

Sun to Thu

Sat

Fri

Main Office

Al-Ali building, Wholesale Market Street, Ain Khaled, opposite to Regency Traffic Ligh

09:00AM - 03:00PM

Off

off

Gate mall Branch

Gate Mall Aramex Office, Omar Al Mukhtar Street, Tower 3 ,Ground floor, Doha Qatar

09:00AM - 03:00PM

 

Off

 off

 

Change Delivery Options

You may change your preferred document delivery address online or through the call center until midnight on the day of your interview appointment. There is no cost to change your delivery preferences. For drop-off service applicants, you may change your delivery location up to the time you drop off your application materials at the Aramex location.

We strongly advise you not to change the pickup location after the time limit. Any changes to your desired pickup location after this time limit will lead to a delay in your passport delivery.

Check the Status of Your Visa

You can check the status of your application any time at this website:ceac.state.gov/CEACStatTracker/Status.aspx. Please wait at least three business days following your visa interview to check on the status of your application. The system may not have updated the status of your application prior to that time, and thus the message you receive may not reflect the actual status of your application.

Passport Tracking Options

For your convenience, you have several options to choose from to track the location of your passport.

Instant: Enter your passport number below to check on the status.

 

If your status shows "origination scan", it means your passport has left the Embassy or Consulate is on its way to the delivery location you have chosen. It is however not available yet.

Only when the status shows "ready for pick up", it means you can go to the Aramex location you have chosen to pick up your passport.

Please do not go to your delivery location if your status does not show "ready for pick up" as it means your passport has not reached its final destination for pick up.

The Embassy or the Consulate cannot help you regarding the status of your passport delivery. Please do not contact the Embassy or Consulate regarding the status of your passport delivery.

Email: Send an e-mail to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled. Do not include any additional text. You will receive an automatic response with the status.

Online: You can track your passport online here.

Required Documents for Passport Retrieval

 To collect your own passport you must present a valid government-issued photo ID. (A copy is NOT accepted).

  Parents collecting passport(s) of their under-age children (under 18) must present ALL of the below documents:

  1.  The parent’s government-issued photo ID. (A copy is NOT accepted).
  2. Original QID or a copy of the birth certificate of passport holder.
  3. If the mother is collecting the passport:

Representatives collecting someone else passport(s) who are 18+ years old, must present ALL of the below documents:

  1. The representative’s valid government-issued photo ID. (A copy is NOT accepted)
  2. A copy of the passport holder’s valid government-issued photo ID
  3. The original authorization letter signed by the passport holder, authorizing the representative to collect the passport. The letter must contain the following information:
    • Representative’s full name as shown on their government issued photo ID.
    • Passport holder’s name and passport number.

A sample authorization letter maybe found at ustraveldocs.com

Representatives collecting someone else passport(s) who are less than 18 years old, must present ALL of the below documents:

  1. The representative’s valid government-issued Photo ID. (A copy is NOT accepted)
  2. The original authorization letter signed by the passport holder’s father, authorizing the representative to collect the passport. The letter must contain the following information:
    • Representative’s full name as shown on their government issued ID.
    • Passport holder’s name and passport number.
  1. A copy of the government issued photo ID belonging to the father of the passport holder who signed the authorization letter (copy is accepted).
  2. Original QID or a copy of the birth certificate of passport holder.

Note: School groups can designate one person to collect multiple passports for students and teachers from their institution traveling together. The person picking up the passports must have a signed letter from the school that officially authorizes this person to retrieve the passports on behalf of the group and lists the names of all the group members as they appear in their passports.