How Are We Doing?

We're committed to monitoring the quality of the services and products we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions are anonymous.) Click here to complete a quick survey.

Contact Us

On this page:


Hours of Operation

English and Urdu speaking customer service agents are ready to assist you Monday to Friday from 8:00 a.m. to 5:00 p.m. local Pakistan time, and Monday to Friday from 10:00 p.m. to 7:00 a.m., Eastern Standard Time in the United States. The call center is closed weekends (Saturday and Sunday), and holidays as observed by the U.S. posts.

  • Live Chat: Please make sure you are using Chrome, Firefox, Safari or Opera as a browser. To chat with a customer service representative, please click on the "LIVE CHAT" button below, enter your information as required and press the chat icon. The session will be secure and encrypted. To facilitate the provision of our services, we use session cookies. By using this service, you are agreeing to it.

Check the Status of Your Visa

You can check the status of your application any time at the following website.

Check the Status of Your Passport

Instant: Enter your passport number below to check on the status.

 

 

Email: Send an email to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via email, telephone or chat.

Email: To reach a customer service representative via email, please write to support-pakistan@ustraveldocs.com

Telephone: Please contact a customer service representative using one of these telephone numbers:

  • Callers in Karachi: Call +92-21111234111.
  • Callers in the United States: Call 17039883426

Web call: You can talk to us directly through your browser, if you are using Chrome, Firefox, Safari11 or Opera. Make sure the audio features on your device are enabled as the functionality is restricted to audio connections only. Click on the green button to begin.

Skype for Business: To use Skype to speak to a customer service representative during regular hours of operation, add a new contact to your Microsoft or Skype for Business account with the Skype for Business name ustraveldocs-Pakistan@ustravelhub.com.

Skype Me™!

Reporting Fraud

Please contact us at fraud@ustraveldocs.com if you have experienced fraud or have been asked to pay any unnecessary fees to pay your MRV fee, schedule your visa interview, or ship documents to or from the consular section.