Apply for a U.S. Visa
in New Zealand
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On this page:
Hours of Operation
English-speaking customer service agents are ready to assist you 12 p.m. to 8 p.m. New Zealand Time (NZT) Monday through Friday. Callers from the United States can reach the call center between 6 p.m. and 2 a.m. Sunday through Thursday, and between 12 midnight and 2 a.m on Friday, Eastern Standard Time (EST). The call center is closed for U.S., and New Zealand holidays observed in Auckland.
- Live Chat: Please make sure you are using Chrome, Firefox, Safari or Opera as a browser. To chat with a customer service representative, please click on the "LIVE CHAT" button below, enter your information as required and press the chat icon. The session will be secure and encrypted. To facilitate the provision of our services, we use session cookies. By using this service, you are agreeing to it.
Check Your Visa Application Status
If you are a nonimmigrant applicant, you may check your DS-160 and visa application status online here by entering your interview location and your DS-160 barcode number. If you are an immigrant visa applicant you will enter your case number.
If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via telephone, email or chat.
Telephone: Please contact a customer service representative using one of these telephone numbers:
- In New Zealand, call +64 988 75 999.
- From the United States, call + 1 703 520 2231.
- Click to Talk: You can talk to us directly through your browser from any device. This
service is free of charge and utilizes internet connection. The session is encrypted and secure.
Please make sure you are using Chrome, Firefox, Safari or Opera as a browser. To begin, click on the "Click to Talk" button below, enter your information as required and press the phone icon. Please make sure the audio features on your device are enabled or share permission if asked for: microphone and speaker.
The functionality of the widget was intentionally restricted to messaging and to audio connections only. Your communication will be secure and none of your data will be stored. It's deleted the very moment you close your browser. Your webcam is never accessed! To facilitate the provision of our services, we use session cookies. By using this service, you are agreeing to it.
Email: To reach a customer service representative via email, please write to email@example.com.
Skype for Business:To use Skype to speak to a customer service representative during regular hours of operation, add a new contact to your Microsoft or Skype for Business account with the Skype for Business name ustraveldocs-NewZealand@ustravelhub.com.
Warning: Please verify the Skype ID of the U.S. Visa Service Desk before adding it. Our Skype ID is ustraveldocs-NewZealand@ustravelhub.com. Agents will not instruct you to pay your MRV fee over the phone; we strongly advise you to verify payment instructions on the Bank and Payment options page before paying your MRV Fee. Our call center agents will not engage in a chat conversation via Skype. A chat option is available through a different application on this page.
In order to make sure you are connecting to the right Skype ID please click on the icon on the bottom of this page to place a call.
Please contact us at firstname.lastname@example.org if you have experienced fraud or have been asked to pay any unnecessary fees to pay your MRV fee, schedule your visa interview, or ship documents to or from the consular section.