Track & Retrieve My Passport
Passport/Visa Collection Locations


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Once your passport is processed, TNT Express will hold your passport at a TNT Express document pick-up location for you to retrieve. There are no extra fees associated with this service - the cost for TNT Express to deliver or hold your passport is included in the visa application fee.

Please note that TNT Express will only hold passports for 10 business days from the date that you receive confirmation that your passport has arrived at the pickup location. Failure to pick up your passport within this time may cause delays in the receipt of your passport.

Change Delivery Options

You may change your preferred document delivery pick-up locations online or through the call center until 11:59 p.m. the day of your interview appointment. There is no cost to change your pick-up location.

Passport Tracking Options

For your convenience, you have several options to choose from to track the location of your passport.

Instant: Enter your passport number below to check on the status. If your passport is ready for pick-up, please bring supporting documents and collect it in a timely manner. If your passport is not collected in a timely manner it will be sent back to the Embassy or Consulate.



Email: Send an email to and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled. Do not include any additional text. You will receive an automatic response with the status.

Click to enlarge.

Online: You can track your passport online here.

Chat and Telephone: You can track your passport with the assistance of our call center via chat or telephone. The call center's contact information and a full description of our call center services, including hours of operation, can be found here.

Collecting Your Documents

TNT Express provides facilities where your passport is held for pick-up. You will see a list of TNT Express document pick-up locations when you schedule your interview and can choose the most convenient location from that list. Please ensure you provide your current email address for our records. We will send you an email when your passport has been received from the Embassy.


To view TNT Express document pick-up locations, click here.

Same-day Pickup Location

TNT Express has identified one branch location in Chisinau as the location where you can pick up the passport on the same day as we receive it from the Embassy. Should you have an emergency case or need to pick up your passport early, please select the following TNT Express office as your pickup location. Please note that by selecting this location, you are not applying for expedited visa processing. Your passport will be available for collection once the visa is processed and the Embassy has handed it over to TNT Express for delivery.

No. 6, Kogalniceanu Street

Chisinau, Moldova

Supporting Documents

To collect your passport you must present your original government-issued photo ID. We recommend you also bring a printed copy of your appointment letter containing your UID number.

If a representative is collecting your passport from the document collection office on your behalf - even in case of family members - the representative must present:

  • The representatives own original government-issued photo ID for identification
  • A photocopy of the applicant’s government-issued photo ID
  • A letter of authority, signed by the applicant, authorizing your representative to collect your passport. The letter of authority must contain the following information:
    • Your representative's full name as shown on their government-issued photo ID
    • Your name

If the applicant is under the age of 18, the following documents are required:

  • A clear photocopy of the government-issued photo ID belonging to the parent who signed the applicant's letter of authority
  • The representative's original government-issued photo ID
    Note: In case of a group/family, a single letter of authority with the required information for each of the applicants will be accepted.