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Hours of Operation

English, Sinhalese and Tamil speaking customer service agents are ready to assist you Monday to Friday from 8:00 a.m. to 5:00 p.m. local Sri Lankan time, and Monday to Friday from 9:30 p.m. to 6:30 a.m., Eastern Standard Time in the United States. The call center is closed weekends (Saturday and Sunday), and holidays as observed by the U.S. posts.

  • Live Chat: Please make sure you are using Chrome, Firefox, Safari or Opera as a browser. To chat with a customer service representative, please click on the "LIVE CHAT" button below, enter your information as required and press the chat icon. The session will be secure and encrypted. To facilitate the provision of our services, we use session cookies. By using this service, you are agreeing to it.

Check Your Visa Application Status

You may check your DS-160/ Immigration Case and visa application status online website by entering your interview location and your DS-160 barcode / Immigration case number.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via telephone or chat.

Email: To reach a customer service representative via email, please write to support-srilanka@ustraveldocs.com

Telephone: Please contact a customer service representative using one of these telephone numbers:

  • Callers in Sri Lanka: Call +94-11-7703703
  • Callers in the United States: Call 17039883469

Click to Talk: You can talk to us directly through your browser from any device. This service is free of charge and utilizes internet connection. The session is encrypted and secure.
Please make sure you are using Chrome, Firefox, Safari or Opera as a browser. To begin, click on the "Click to Talk" button below, enter your information as required and press the phone icon. Please make sure the audio features on your device are enabled or share permission if asked for: microphone and speaker.
The functionality of the widget was intentionally restricted to messaging and to audio connections only. Your communication will be secure. It's deleted the very moment you close your browser. Your webcam is never accessed! To facilitate the provision of our services, we use session cookies. By using this service, you are agreeing to it.

Skype for Business: To use Skype to speak to a customer service representative during regular hours of operation, add a new contact to your Microsoft or Skype for Business account with the Skype for Business name ustraveldocs-SriLanka@ustravelhub.com.

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Reporting Fraud

Please contact us at fraud@ustraveldocs.com if you have experienced fraud or have been asked to pay any unnecessary fees to pay your MRV fee, schedule your visa interview, or ship documents to or from the consular section.