Contact Us
On this page:
Hours of Operation
Please note that call center working hours during Ramadan will be as the following: Monday to Friday from 8 a.m. to 3 p.m. local Lebanese time and 3 a.m. to 9 a.m., Eastern Standard Time in the United States.
English, French and Standard Arabic speaking customer service agents are ready to assit you from Monday to Friday from 8 a.m. to 4 p.m. local Lebanese time and 3 a.m. to 11 a.m., Eastern Standard Time in the United States. The call center is closed on Lebanese national holidays, as observed by the U.S. Embassy.
- Live Chat: Please make sure you are using Chrome, Firefox, Safari or Opera as a browser. To chat with a customer service representative, please click on the "LIVE CHAT" button below, enter your information as required and press the chat icon. The session will be secure and encrypted. To facilitate the provision of our services, we use session cookies. By using this service, you are agreeing to it.
Check the Status of Your Visa
You can check the status of your application any time at the following website.
Contact Information
If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via email, telephone or chat.
Please ensure you have your passport number, DS-160 number, and email address available when you call as they will be requested by the agent.
Email: To reach a customer service representative via email, please write to support-Lebanon@ustraveldocs.com.
Telephone: Please contact a customer service representative using one of these telephone numbers:
- Callers in Lebanon: Call 961 1 964 659
- Callers in the United States: Call 1 703 520 2244
- Web call: You can talk to us directly through your browser, if you are using Chrome, Firefox, Safari11 or Opera. Make sure the audio features on your device are enabled as the functionality is restricted to audio connections only. Click on the green button to begin.
- Click to Talk: You can talk to us directly through your browser from any device. This service is free of charge and utilizes internet connection. The session is encrypted and secure.
Please make sure you are using Chrome, Firefox, Safari or Opera as a browser. To begin, click on the "Click to Talk" button below, enter your information as required and press the phone icon. Please make sure the audio features on your device are enabled or share permission if asked for: microphone and speaker.
The functionality of the widget was intentionally restricted to messaging and to audio connections only. Your communication will be secure and none of your data will be stored. It's deleted the very moment you close your browser. Your webcam is never accessed! To facilitate the provision of our services, we use session cookies. By using this service, you are agreeing to it.
Reporting Fraud
Please contact us at fraud@ustraveldocs.com if you have experienced fraud or have been asked to pay any unnecessary fees to pay your MRV fee, schedule your visa interview, or ship documents to or from the consular section.