Document Drop-Off Locations

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If you were issued a 221(g) letter and instructed by the U.S. Embassy/Consulate to submit additional documentation for further processing, you should submit those documents to either VFS Global location in Almaty or Nur-Sultan free of charge, or use the premium (paid) option described below, which will deliver your documents to the U.S. Embassy/Consulate.

Premium Service

If you would like to use premium drop off service and submit your documents via one of 20 DHL offices, you should contact You will be provided with instructions and an online payment link for the service. The price for the service is 7.50 USD (in Kazakhstan Tenge at the exchange rate applicable on the day of notification) per applicant. After the payment you will receive an airway bill (AWB) for document submission which is valid for 3 business days for submission. Please note that you cannot opt into premium drop-off services on the spot at a DHL location – you must first email


You may drop off your documents at VFS Global office listed below.

  • Almaty, Timiryazeva str., 28V, office 104 , BC "ALATAU GRAND". Opening times: Monday-Friday 8:30 - 17:00
  • Nur-Sultan, Kabanbayi-batyr ave., 6/1, office 111, BC "KASKAD". Opening times: Monday-Friday 8:30 - 17:00
  • Appointment scheduling process

    Please note that due to the current government advisory related to the COVID-19 pandemic, VFS Global Document Delivery Locations in Nur Sultan and Almaty can receive applicants only by prior appointment. To make an appointment:

    Step 1. Choose your preferred Document Delivery Location

    Step 2. Draft an email with the following details:

  • Name and Surname
  • UID number (optional)
  • Preferred Date and Time of Visit
  • City ( Please mention one city name- Nur Sultan or Almaty)
  • Step 3. Send the email to one of the following email addresses: – to submit an application via VFS Office in Almaty - to submit an application via VFS Office in Nur-Sultan

    Step 4. An autoreply shall be sent to you as the official confirmation of the appointment.

    To view the list of premium drop off locations, please click here.

    Please review the opening hours for DHL offices on their website.