Passport/Visa Collection Locations

Track your passport's delivery status


Once your visa is approved, the RPX courier service will return your passport to you at the address that you specified when you scheduled your appointment. The cost for RPX to return your visa and passport to you is included in the visa application fee.


Click here to view passport/visa pick-up locations.

Click here to view Out of Service/Out of Delivery areas. RPX will not be able to deliver to these Out of Service/Out of Delivery areas. If you select any of these areas for your document delivery address, you will be notified by RPX to collect your passports/documents from the nearest RPX location.

Changing Delivery Options

Your may change your preferred document delivery address online or through the call center until 11:59pm on the day of your interview appointment. There is no cost to change your delivery preferences.

Collecting Your Passport/Visa

RPX provides "Hold at Location" facilities where your passport is held for pick-up in case your delivery address is not serviceable by RPX. You will see a list of RPX locations when you schedule your interview appointment and can choose the most convenient location from that list.

Passports will be held by RPX for 15 working days. If you do not collected your passport within that time, your passport will be returned to the Embassy/Consulate General that processed your application.

Supporting Documents

To collect your passport from RPX, you must present your original and photocopy your government-issued photo ID.

If a representative is collecting your passport from RPX on your behalf - even in case of family members - the representative must present:

  • their own original and photocopy government-issued photo ID for identification
  • a photocopy of your government-issued photo ID
  • a letter of authority, signed by you, authorizing your representative to collect your passport. The letter of authority must contain the following information:
    • your representative's full name as shown on their government-issued photo ID
    • your name
    • your fee receipt number (immigrant visa applicants must include their receipt number on the letter)

If the applicant is under the age of 16, the following documents are required:

  • a clear photocopy of the applicant's visa fee payment receipt
  • an original, signed letter of authority from either of the applicant's parents
  • a clear photocopy of the government-issued photo ID belonging to the parent who signed the applicant's letter of authority
  • the representative's original government-issued photo ID
    Please note: In case of a group/family, a single letter of authority with the required information for each of the applicants will be accepted.

RPX will be unable to deliver the passport if any of the above mentioned documents are not available.