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Contact Us

On this page:

Hours of Operation

English and Spanish speaking customer service agents are ready to assist you from 8:00 a.m. to 4:00 p.m. local Dominican Republic time. The call center is closed weekends and holidays, as observed by the U.S. post.

 

  • Live Chat: Please make sure you are using Chrome, Firefox, Safari or Opera as a browser. To chat with a customer service representative, please click on the "LIVE CHAT" button below, enter your information as required and press the chat icon. The session will be secure and encrypted. To facilitate the provision of our services, we use session cookies. By using this service, you are agreeing to it.

 

  • Live Chat: Please make sure you are using Chrome, Firefox, Safari or Opera as a browser. To chat with a customer service representative, please click on the "LIVE CHAT" button below, enter your information as required and press the chat icon. The session will be secure and encrypted. To facilitate the provision of our services, we use session cookies. By using this service, you are agreeing to it.

 

LIVE CHAT

 

Check the Status of Your Visa

You can check the status of your application any time at the following website. 

Check the Status of Your Passport

Instant: Enter your passport number below to check on the status.

 

 

Email: Send an email to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via email, telephone or chat.

Email: To reach a customer service representative via email, please write to support-dominicanrepublic@ustraveldocs.com.

When sending an email, please be sure to include the applicant's full surnames, given names and passport number in the subject line of the email. Provide a detailed description of the issue and include a screenshot of the error message you receive from the website when applicable. 

Please be sure to include the following information for these specific types of inquiries:

  • Any question regarding an Immigrant Visa application: Immigrant Visa case number
  • MRV fee payment issues: include a scanned copy of your receipt from Banco Popular 

Telephone: Please contact a customer service representative using one of these telephone numbers:

    • Callers in the Dominican Republic: Call 18299565144.
    • Callers in the United States: Call 17039883410.
  • Click to Talk: You can talk to us directly through your browser from any device. This service is free of charge and utilizes internet connection. The session is encrypted and secure.

    Please make sure you are using Chrome, Firefox, Safari or Opera as a browser. To begin, click on the "Click to Talk" button below, enter your information as required and press the phone icon. Please make sure the audio features on your device are enabled or share permission if asked for: microphone and speaker.
    The functionality of the widget was intentionally restricted to messaging and to audio connections only. Your communication will be secure and none of your data will be stored. It's deleted the very moment you close your browser. Your webcam is never accessed! To facilitate the provision of our services, we use session cookies. By using this service, you are agreeing to it.

 

 
Click to Talk

 

  • Live Chat: Please make sure you are using Chrome, Firefox, Safari or Opera as a browser. To chat with a customer service representative, please click on the "LIVE CHAT" button below, enter your information as required and press the chat icon. The session will be secure and encrypted. To facilitate the provision of our services, we use session cookies. By using this service, you are agreeing to it.

 

Reporting Fraud

Please contact us at fraud@ustraveldocs.com if you have experienced fraud or have been asked to pay any unnecessary fees to pay your MRV fee, schedule your visa interview, or ship documents to or from the consular section.