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Contact Us

On this page:


Hours of Operation

English and German speaking customer service agents are ready to assist you from 9:00 a.m. to 5:00 p.m. local German time. The call center is closed weekends and German national holidays, as observed by the U.S. posts.

 

  • Live Chat: Please make sure you are using Chrome, Firefox, Safari or Opera as your browser. To chat with a customer service representative, please click the "LIVE CHAT" button below, enter your information as needed and tap the chat icon. The session will be secure and encrypted. To facilitate the provision of our services, we use session cookies. By using this service you agree to it.

 

Check the Status of Your Visa

You can check the status of your application any time at the following website

Check the Status of Your Passport

Instant: Enter your passport number below to check on the status.

 

 

Email: Send an email to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via email, telephone or chat.

Please note that our call center is currently experiencing a high number of inquiries which may result in an increase waiting time before you are able to speak to a live operator. If you have questions related to National Visa Interest Exceptions or travel to the US in the context of the travel ban, please be sure to check first the US Embassy's FAQ page.

Email: To reach a customer service representative via email, please write to support-germany@ustraveldocs.com.

Telephone: Please contact a customer service representative using one of these telephone numbers:

    • Callers in Germany: Dial +4962137909451*, +498938036830*
    • Callers in the United States: Dial +1 (703) 5202560*
    • *You will be connected to an IVR (interactive voice response) system right away and are welcome to use the self-service option 24/7.

    • Click to Talk: You can talk to us directly through your browser from any device. This the service is free and uses an Internet connection. The session is encrypted and secure.

      Please make sure you are using Chrome, Firefox, Safari or Opera as your browser. To start, click on the "Click to Talk" below, enter your information as needed and tap the phone icon. Please make sure the audio features on your device is activated or shares the authorization if requested: microphone and speaker.
      The functionality of the widget was intentionally limited to messaging and audio-only connections. Your communication will be secure and none of your data will be stored. It is deleted the same time you close your Navigator. Your webcam is never accessible! To facilitate the provision of our services, we use session cookies. Through by using this service you agree to it.

  • Skype: To use Skype to speak to a customer service representative during regular hours of operation, add a new contact to your Skype account with the Skype name ustraveldocs-Germany@ustravelhub.com.

 

WARNING: Please make sure to verify the Skype ID of US Visa Service Desk before adding it. Our helpline Skype ID is ''ustraveldocs-Germany@ustravelhub.com''. We are aware of imposters who use similar Skype names and are pretending to be related to the US Visa Service Desk advising applicants to pay the fees via Western Union or Moneygram. Please note that we don’t support such payment options and we strongly advise you to verify payment instructions on Bank and Payment options page  before paying your MRV Fee.

We’d also like to clarify that our call center agents will not engage in a chat conversation via Skype. Chat option is available through a different application on this page.

In order to make sure you are connecting to the right Skype ID please click on the icon below page to make a call.

Skype Me™!

Reporting Fraud

Please contact us at fraud@ustraveldocs.com if you have experienced fraud or have been asked to pay any unnecessary fees to pay your MRV fee, schedule your visa interview, or ship documents to or from the consular section.