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Hours of Operation

English and Czech speaking customer service agents are ready to assist you from 09:00 a.m. to 5:00 p.m. local Czech time. The call center is closed on weekends and Czech national holidays, as observed by the U.S. posts.

  • Live Chat: Please make sure you are using Chrome, Firefox, Safari or Opera as your browser. AT chat with a customer service representative, please click the "LIVE CHAT" button below, enter your information as needed and tap the chat icon. The session will be secure and encrypted. To facilitate the provision of our services, we use session cookies. By using this service you agree to it.

 

 

Check the Status of Your Visa

You can check the status of your application any time at the following website. 

Check the Status of Your Passport

Instant: Enter your passport number below to check on the status.

 

 

Email: Send an email to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status.

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Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via email, telephone or chat.

Email: To reach a customer service representative via email, please write to support-czechrepublic@ustraveldocs.com.

Telephone: Please contact a customer service representative using one of these telephone numbers:

    • Callers in Czech Republic: Call +42 0 228883000.
    • Callers in the United States: Call 1-703-520-2563.
    • Click to Talk: You can talk to us directly through your browser from any device. This the service is free and uses an Internet connection. The session is encrypted and secure.

      Please make sure you are using Chrome, Firefox, Safari or Opera as your browser. To start, click on the "Click to Talk" below, enter your information as needed and tap the phone icon. Please make sure the audio features on your device is activated or shares the authorization if requested: microphone and speaker.
      The functionality of the widget was intentionally limited to messaging and audio-only connections. Your communication will be secure and none of your data will be stored. It is deleted the same time you close your Navigator. Your webcam is never accessible! To facilitate the provision of our services, we use session cookies. Through by using this service you agree to it.

 

      Reporting Fraud

      Please contact us at fraud@ustraveldocs.com if you have experienced fraud or have been asked to pay any unnecessary fees to pay your MRV fee, schedule your visa interview, or ship documents to or from the consular section.