Submitting Additional Documents

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The U.S. Consulate General Guangzhou may give you a refusal letter directing you to submit additional documents or information related to your visa application. Your application will be kept on hold at the U.S. Consulate General Guangzhou until you submit those documents.

Unless otherwise specified in your refusal letter, all documents and information requested in the refusal letter should be submitted at the nearest CITIC Bank office within one year from the date you were issued the refusal letter. If you fail to take the action requested within one year, your application will be terminated and you will be required to repay the IV application fee before we may resume processing your application.

How to Submit Additional Documents

Submission via Email

If you received instructions to submit information via email, send the requested documents in PDF format to the U.S. Consulate General Guangzhou together with the refusal letter. Email instructions are included on the refusal letter. Attachments must not exceed 3MB. You may only submit documents via e-mail if your refusal sheet requires you to do so.

Submission via CITIC Bank

If your refusal sheet did not specifically request that you submit your documents via e-mail, please take the following steps.

Step 1

Click here to print a Document Submission Letter. Complete the checklist by hand.

Step 2

Go to the nearest CITIC Bank office. Take your submission slip, the refusal letter given to you at the Consulate General, and all documents requested in your refusal letter.

Step 3

Drop-off your documents, original refusal letter, and the submission slip at the CITIC Bank office. CITIC Bank will give you a copy of your airway bill as a receipt for your documents.

Note: Please do not submit any documentation in a sealed envelope as this will be rejected by the US Embassy /Consulate. If you use an envelope to submit documents,it must remain open at all times.

Step 4

CITIC Bank delivers your documents to the U.S. Consulate General Guangzhou.

Step 5

Once your documents are reviewed by the Consulate General Guangzhou, CITIC Bank will return your documents to you at your chosen document pickup location. If your visa was issued, your passport will contain your visa. You may also receive a new refusal letter.