Important Notice!
Beginning November 1, 2021, home/office delivery and pickup from most TNT/FedEx locations will be considered premium services to be paid for by the applicant. Once documents are ready for pickup, applicants will receive an email with information regarding fee payment. The fee, payable online, is 11.25 USD per applicant (in BGN at the exchange rate of your bank, applicable on the day of payment).

Pick-up/drop-off services at TNT/FedEx’s head office location in Sofia at Nedelcho Bonchev 35 will remain available free of charge.

Track & Retrieve My Passport
Passport/Visa Collection Locations

FAQ

On this page:


Overview

If your application is approved, your passport, including your new visa, will be delivered by one of the methods below:

  • TNT/FedEx Pickup in Sofia:You may pick up your passport from the TNT/FedEx Head office at Nedelcho Bonchev 35 in Sofia. This option is free of charge. This location is open Monday-Friday from 8:00 - 19:00.
  • Premium TNT/FedEx Pickup:You my pick up your passport from one of the TNT/FedEx locations listed here. There is an additional per applicant fee for this service of 11.25 USD (rendered in Bulgarian Leva at the exchange rate applicable on the day of the payment). Once your documents are released for delivery, you will be notified via email. This email will contain the information necessary for you to make the required payment. Please retain proof of payment; without this proof, you will be unable to retrieve your passport from TNT/FedEx.
  • Premium Home/Office Delivery:Your documents will be delivered to your desired address in Bulgaria. There is an additional fee for this service of 11.25 USD (rendered in Bulgarian Leva at the exchange rate applicable on the day of the payment). Once your documents have been prepared for delivery, you will be notified via email. This email will contain the information necessary for you to make the required payment. Please retain proof of payment; without this proof, you will be unable to retrieve your passport from the courier.

Note:  Please provide us with your mobile phone number and email address so that we may contact you for information on your passport delivery. Passports will be delivered only on business days.

Change Delivery Options

You may change your preferred document pick-up location online or through the call center until 11:59 p.m. the day before your interview appointment. There is no cost to change your pick-up location.

Passport Tracking Options

For your convenience, you have several options to choose from to track the location of your passport.

Instant: Enter your passport number below to check on the status. If your passport is ready for pick-up, please bring supporting documents and collect it in a timely manner. If your passport is not collected in a timely manner it will be sent back to the Embassy or Consulate.

 

 

Email: Send an email to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status.

Online: You can track your passport online here.

Chat and Telephone: You can track your passport with the assistance of our call center via chat or telephone. The call center's contact information and a full description of our call center services, including hours of operation, can be found here.

Collecting Your Documents

  • TNT/FedEx Pickup Option

You may select the TNT/FedEx location in Sofia at Nedelcho Bonchev 35 when scheduling your interview. This option is free of charge. Please provide your current email address when you select your pickup location. You will receive an email when your documents arrive at the TNT/FedEx location. Upon picking up, you must present a valid ID card.

  • Premium TNT/FedEx Pickup Option

If you choose to pick up your documents via premium TNT/FedEx pickup, upon picking up, you must present proof of payment, along with a valid ID card. You will receive payment instructions in the email sent once your passport reached the TNT/FedEx office after your appointment in Sofia.

Please note that your documents will be available for pickup once your payment is confirmed. You will be notified when the documents are "Ready for pickup"

  • Premium Home/Office Delivery Option

If you choose to receive your passport via premium home/office delivery, you will receive payment instructions in the automated email you will receive once your passport reaches the TNT/FedEx office.

TNT/FedEx will contact you to schedule a date and time for delivery after your payment for the delivery is confirmed. Someone must be present at your home or office when the courier arrives to deliver your passport. Please note that TNT/FedEx will make a limited number of attempts to deliver the passport(s) to your home or office address. If you are not present to receive your passport, it will be returned to the Embassy.

Please note:

  • In case you have selected a premium service (premium TNT/FedEx location or home/office delivery), payment must be made online at the provided link at the email you received once your documents reached out TNT/FedEx. Complete the requested information and add your UID number in the ‘Notes’ field, on the payment page. It is mandatory to complete your UID number.

The UID number is located on the right-hand side of the screen next to your username on your ustraveldocs.com profile. Each applicant must make an individual payment with their own UID number.

  • TNT/FedEx will only hold passports for 10 business days from the date you receive the email notification. Failure to retrieve your passport within this timeframe will cause delays and possible additional expense in receiving your passport. After 10 business days have elapsed, TNT/FedEx will return your passport to the Embassy, after which you mustwait for collection instructions.

Locations

The free TNT/FedEx pickup office is located at 35 Nedelcho Bonchev str.Sofia 1528. This location is open Monday-Friday from 8:00 - 19:00.

To view TNT/FedEx premium locations, click here.

Same-day Pickup Location

TNT Express has identified one branch location in Sofia as the location where you can pick up the passport on the same day as we receive it from the Embassy.

 

Please note that this does not mean that your will receive your passport with the visa in the same day of the interview.

Should you have an emergency case or need to pick up your passport early, please select the following TNT Express office as your pickup location. Please note that by selecting this location, you are not applying for expedited visa processing. Your passport will be available for collection once the visa is processed and the Embassy has handed it over to TNT Express for delivery.

TNT Express Sofia
35, Nedelcho Bonchev Street, Sofia-1528
BULGARIA

Supporting Documents

You must present an original government-issued photo identification document to retrieve your passport.  You will also need to have your User ID (UID) available (you can find your UID on your appointment letter). 

If you are under the age of 18, a parent or guardian must be present for passport pick-up and must show his/her government-issued identification document. They will also need to have a photocopy of your passport. If this is not available, they may bring your birth certificate or government issued identification document.

If someone other than yourself is retrieving your passport, your representative must present:

  • The representative’s own government-issued identification document AND
  • A photocopy of the applicant’s government-issued identification document AND
  • A letter of authority, signed by you, authorizing your representative to collect your passport

 The letter of authority must contain the following information:

  • Your representative's full name as shown on their government-issued identification document AND
  • Your name and date of birth

Note:  In case of a group/family, a single letter of authority with the required information for each of the applicants is acceptable.