Track & Retrieve My Passport
Passport/Visa Collection Locations
On this page:
- Overview
- Change Delivery Options
- Passport Tracking Options
- Collecting Your Documents
- Locations
- Same-day Pickup Location
- Supporting Documents
Overview
If your application is approved, your passport, including your new visa, will be delivered by one of two methods:
Note: Please provide us with your mobile phone number and email address so that we may contact you for information on your passport delivery. Passports will be delivered only on business days. |
Change Delivery Options
You may change your preferred document pick-up location online or through the call center until 11:59 p.m. the day before your interview appointment. There is no cost to change your pick-up location.
Passport Tracking Options
For your convenience, you have several options to choose from to track the location of your passport.
Instant: Enter your passport number below to check on the status. If your passport is ready for pick-up, please bring supporting documents and collect it in a timely manner. If your passport is not collected in a timely manner it will be sent back to the Embassy or Consulate.
Email: Send an email to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status.
Online: You can track your passport online here.
Chat and Telephone: You can track your passport with the assistance of our call center via chat or telephone. The call center's contact information and a full description of our call center services, including hours of operation, can be found here.
Collecting Your Documents
If you choose the Premium Delivery option, TNT will contact you to schedule a date and time for delivery. Someone must be present at your home or office when the courier comes to deliver your passport. Please note that TNT will make a limited number of attempts to deliver the passport(s) to your home or office address. If you are not present to receive your passport, it will be returned to the Embassy.
TNT has facilities where your passport can be held for pick-up. When scheduling your interview you will have the opportunity to select a convenient TNT pick-up location. Please provide your current email address when you select your pick-up location. You will receive an email when your passport arrives at the pick-up location. Please note that TNT will only hold passports for 10 business days from the date that you receive an email confirmation that your passport has arrived at the pick-up location. Failure to pick up your passport within this time may cause delays in the receipt of your passport. After 10 business days, your passport will be returned to the Embassy and you will then need to wait for instructions on how to collect it. |
Locations
To view TNT Express document pick-up locations, click here.
Same-day Pickup Location
TNT Express has identified one branch location in Sofia as the location where you can pick up the passport on the same day as we receive it from the Embassy.
Please note that this does not mean that your will receive your passport with the visa in the same day of the interview.
Should you have an emergency case or need to pick up your passport early, please select the following TNT Express office as your pickup location. Please note that by selecting this location, you are not applying for expedited visa processing. Your passport will be available for collection once the visa is processed and the Embassy has handed it over to TNT Express for delivery.
TNT Express Sofia
35, Nedelcho Bonchev Street, Sofia-1528
BULGARIA
Supporting Documents
You must present an original government-issued photo identification document to retrieve your passport. You will also need to have your User ID (UID) available (you can find your UID on your appointment letter).
If someone other than yourself is retrieving your passport, your representative must present:
The letter of authority must contain the following information:
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Note: In case of a group/family, a single letter of authority with the required information for each of the applicants is acceptable.