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Contact Us

On this page:


Hours of Operation

English-speaking customer service agents are ready to assist you 10 a.m. to 6 p.m. Australia Eastern Daylight Time (AEDT) Monday through Friday. Callers from the United States can reach the call center between 6 p.m. and 2 a.m. Sunday through Thursday, and between 12 midnight and 2 a.m on Friday, Eastern Standard Time (EST). The call center is closed on U.S. holidays and Australian holidays which are observed by all consular posts.

  • Live Chat: Please make sure you are using Chrome, Firefox, Safari or Opera as a browser. To chat with a customer service representative, please click on the "LIVE CHAT" button below, enter your information as required and press the chat icon. The session will be secure and encrypted. To facilitate the provision of our services, we use session cookies. By using this service, you are agreeing to it.

 

 

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via telephone, email or chat.

Telephone: Please contact a customer service representative using one of these telephone numbers:

  • In Australia, call +61-1-300-139399.
  • In the United States, call 1 703 520 2230.
  • Click to Talk: You can talk to us directly through your browser from any device. This service is free of charge and utilizes internet connection. The session is encrypted and secure.

    Please make sure you are using Chrome, Firefox, Safari or Opera as a browser. To begin, click on the "Click to Talk" button below, enter your information as required and press the phone icon. Please make sure the audio features on your device are enabled or share permission if asked for: microphone and speaker.
    The functionality of the widget was intentionally restricted to messaging and to audio connections only. Your communication will be secure and none of your data will be stored. It's deleted the very moment you close your browser. Your webcam is never accessed! To facilitate the provision of our services, we use session cookies. By using this service, you are agreeing to it.

 

 

 

Email: To reach a customer service representative via email, please write to support-australia@ustraveldocs.com.

Skype: To use Skype to speak to a customer service representative from 10 a.m. to 6 p.m. Australian Eastern Daylight Time, please click on the Skype icon below, or add a new contact on your Skype account with the Skype name ustraveldocs_apac.

Please verify the Skype ID of the US Visa Service Desk before adding it. Our Skype ID is ustraveldocs-australia. Agents will not instruct you to pay your MRV fee over the phone; we strongly advise you to verify payment instructions on the Bank and Payment options page before paying your MRV Fee. Our call center agents will not engage in a chat conversation via Skype. A chat option is available through a different application on this page.

 

In order to make sure you are connecting to the right Skype ID please click on the icon on the bottom of this page to place a call.

Skype Me™!

After Your Interview

If you have already attended your interview and your inquiry is in relation to pending Non-immigrant or Immigrant Visa Applications, please direct your question to the corresponding email address of the Consulate at which you attended your interview.

Sydney NIV: SydneyVisas@state.gov

Sydney IV: SydneyIV@state.gov

Melbourne: MelbourneVisas@state.gov

Perth: perthvisas@state.gov

Reporting Fraud

Please contact us at fraud@ustraveldocs.com if you have experienced fraud or have been asked to pay any unnecessary fees to pay your MRV fee, schedule your visa interview, or ship documents to or from the consular section.