On this page:
- Hours of Operation
- Check Your Visa Application Status
- Passport Tracking Options
- Contact Information
- Reporting Fraud
Hours of Operation
English-, Ukrainian- and Russian speaking customer service agents are ready to assist you 9 a.m. to 9 p.m. Monday through Friday. The call center is closed Saturdays, Sundays, December 25, and January 1.
Check Your Visa Application Status
If you are a nonimmigrant applicant, you may check your DS-160 and visa application status online here by entering your interview location and your DS-160 barcode number. If you are an immigrant visa applicant you will enter your case number.
Passport Tracking Options
For your convenience, you have several options to choose from to track the location of your passport.
Instant: Enter your passport number below to check on the status. If your passport is ready for pick-up, please collect it in a timely manner and bring supporting documents. If your passport is not collected in a timely manner it will be sent back to the Embassy or Consulate.
Email: Send an email to email@example.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled. Do not include any additional text. You will receive an automatic response with the status.
If you need help with your visa application or want to learn more about obtaining a visa to travel to the U.S., please contact us via any of the means shown below. Visa application services call center agents are able to assist you via email, telephone or chat.
Email: To reach a customer service representative via email, please write to support-Ukraine@ustraveldocs.com.
Telephone: Please contact a customer service representative using one of these telephone numbers:
- Callers in Ukraine - Call +380 44 383 8066
- Callers in Belarus - Call 8 820 0011 0261 from a landline; 703 988 7108
- Callers in the United States - Call 703 988 7107
Skype: To use Skype to speak to a customer service representative from 9 a.m. to 9 p.m., please add a new contact to your Skype account with the Skype name ustraveldocs-ukraine.
Please verify the Skype ID of the US Visa Service Desk before adding it. Our Skype ID is ustraveldocs-ukraine. Agents will not instruct you to pay your MRV fee over the phone; we strongly advise you to verify payment instructions on the Bank and Payment options page before paying your MRV Fee. Our call center agents will not engage in a chat conversation via Skype. A chat option is available through a different application on this page.
In order to make sure you are connecting to the right Skype ID please click on the icon below to make a call.
Please contact us if you are aware of suspicious activities, paid unnecessary fees, or believe you have experienced fraud at any point in your visa application process. This can include but is not limited to: paying your MRV fee, scheduling your visa interview or receiving your passport. If any of these apply please contact us immediately at firstname.lastname@example.org.