Dear applicants,The U.S. Department of State is currently experiencing technical problems with its visa system, which are affecting global operations.  This issue is worldwide and is not specific to any particular country or visa category.  We recognize and deeply regret the inconvenience to travelers.  We are doing everything possible to return passports with visas as soon as we are able to complete processing.  We regret that we are currently unable to predict how long the delay will be. Applicants who interviewed with the U.S. Embassy after July 21 and would like their passports returned to them without the U.S. visa may contact +380 44 383 8066 / support-ukraine@ustraveldocs.com with their name and passport number. Applicants who have an urgent need to travel to the United States may contact +380 44 383 8066 / support-ukraine@ustraveldocs.com with their name, passport number, and nature of the emergency.   Please understand that only true emergencies of an extraordinary humanitarian nature supported by documents can be considered for exceptional handling. We appreciate your patience as we work to resolve this matter and apologize for the inconvenience.

To receive information about operations of Raiffeisen Bank Aval branches in Donetsk and Lugansk regions please use this link.

Please be informed that due to unstable situation in the eastern part of the country TNT offices in Lugansk are closed.

Please be also informed that TNT Company does not provide services to clients in delivering clients documents from Crimea to Ukraine. Applicants can send their documents from any TNT offices in Ukraine but not from TNT offices in Crimea. TNT provides only services in clients' documents delivery from Ukraine to Crimea.