Contact UsOn this page:
- Hours of Operation
- Check Your Visa Application Status
- Check the Status of Your Passport
- Contact Information
- Reporting Fraud
Hours of Operation
English- and Russian-speaking customer service agents are ready to assist you Monday - Friday from 8:00am to 8:00pm in each time zone within Russia. The call center is closed for Russian and U.S. holidays.
Check Your Visa Application Status
If you are a nonimmigrant applicant, you may check your DS-160 and visa application status online here by entering your interview location (or location where you couriered your application to, if you applied through an interview waiver process) and your DS-160 barcode number. If you are an immigrant visa applicant you will enter your case number.
Check the Status of Your Passport
Instant: Enter your passport number below to check on the status. If your passport is ready for pick-up, please bring supporting documents and collect it in a timely manner. If your passport is not collected within 15 business days it will be sent back to the Embassy or Consulate.
Email: Send an email to firstname.lastname@example.org and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status.
If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via telephone or chat.
Telephone: Please contact a customer service representative using one of these telephone numbers:
- Callers in Russia - Please call +7 (495) 745 3388 (local) or 8 800 100 2554 (ITFN).
- Callers in the United States - Please call +1 703 745 5474.
Email: To reach a customer service representative via email, please write to email@example.com.
Skype: To use Skype to speak to a customer service representative Monday - Friday from 8:00am to 8:00pm., please add a new contact to your Skype account with the Skype name ustraveldocs-russia.
Please verify the Skype ID of the US Visa Service Desk before adding it. Our Skype ID is ustraveldocs-russia. Agents will not instruct you to pay your MRV fee over the phone; we strongly advise you to verify payment instructions on the Bank and Payment options page before paying your MRV Fee. Our call center agents will not engage in a chat conversation via Skype. A chat option is available through a different application on this page. In order to make sure you are connecting to the right Skype ID please click on the icon below to make a call.
In order to make sure you are connecting to the right Skype ID please click on the icon below to make a call.
Chat: To chat with a customer service representative, please click the image below.
Please contact us if you are aware of suspicious activities, paid unnecessary fees, or believe you have experienced fraud at any point in your visa application process. This can include but is not limited to: paying your MRV fee, scheduling your visa interview or receiving your passport. If any of these apply please contact us immediately at firstname.lastname@example.org.