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Track & Retrieve My Passport
Passport/Visa Collection Locations
On this page:
- Change Delivery Options
- Passport Tracking Options
- Collecting Your Documents
- Same-day Pickup Location
- Supporting Documents
If your application is approved, your passport and visa will be delivered either:
- to your home/office address (Premium Delivery Option). There is an additional fee of 24 PLN per passport associated with this service which is paid directly to TNT on delivery.
- or TNT will hold your passport with visa for you to pick up at the TNT pick-up location you specified when you scheduled your interview. There is no additional fee associated with this option.
Note: Please provide us your present cell phone number and e-mail address to contact you for information on your passport delivery.
You may change your passport delivery address or pick-up location up to and including the day of your visa interview at the Embassy/Consulate:
• On your online profile until 23:59, or
• By calling the Visa Information Service until 20:00.
There is no cost to change your pick-up location.
For your convenience, you have several options to choose from to track the location of your passport.
Instant: Enter your passport number below to check on the status. If your passport is ready for pick-up, please collect it in a timely manner and bring supporting documents.
Please note that TNT Express will only hold passports for 10 business days from the date that you receive confirmation that your passport has arrived at the pickup location. Failure to pick up your passport within this time may cause delays in the receipt of your passport.
Email: Send an email to firstname.lastname@example.org and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled. DO NOT INCLUDE ANY ADDITIONAL TEXT. You will receive an automatic response with the status.
Online: You can track your passport online here.
Chat, and Telephone: You can track your passport with the assistance of our call center via chat or telephone. The call center's contact information and a full description of our call center services, including hours of operation, can be found here.
Premium Delivery Option
If you chose Premium Delivery, TNT will contact you to schedule a date and time for delivery. Someone must be present at your home/office when the courier comes to deliver your passport. Please note that TNT will make only a limited number of attempts to deliver the passport(s) to your home/office address. After it your passport will be returned to the Embassy/Consulate and you will then be contacted by the Embassy Consulate to determine how your passport can be returned to you.
Note: If a representative is receiving your passport (even in case of family members) he/she must present some additional documents listed at the bottom of this page to TNT courier.
Pick up Delivery
TNT Express has facilities where your passport can be held for pick-up. When scheduling your interview you will have the opportunity to select a convenient TNT Express pick-up location. Please provide your current email address when you select your pick-up location. You will receive an email when your passport arrives at the pick-up location. Please note that TNT Express will only hold passports for 10 working days from the date that you receive email confirmation that your passport has arrived at the pickup location. Failure to pick up your passport within this time may cause delays in the receipt of your passport.
After 10 working days your passport will be returned to the Embassy/Consulate and you will then need to wait on information from the Embassy/Consulate on how to collect your passport.
To view TNT Express document pick-up locations, click here.
|Region||City||Full Address||Opening Hours|
|E||Bialystok||Ul. Produkcyjna, 92, 15-680 Białystok||Mon - Fri 08am - 5pm|
|S||Bielsko-Biala||ul. Piekarska 20, 43-300 Bielsko-Biala||Mon – Fri 11am – 7pm|
|N||Bydgoszcz||ul. Torunska 145 b, 85-831 Bydgoszcz||Mon – Fri 9am – 5pm|
|S||Czestochowa||ul. Gen.Kazimierza Pułaskiego 76/80, 42-226 Czestochowa||Mon – Fri 8am – 7pm|
|N||Elblag||ul. Kazimierzowo 6c, 82-300 Elblag||Mon – Fri 8:30am – 5pm|
|N||Gdansk||ul. Budowlanych 64 C, 80-298 Gdansk||Mon – Fri 9am – 4pm|
|W||Gorzów Wielkopolski||ul. Walczaka 106, 66-400 Gorzów Wielkopolski||Mon – Fri 10:00am – 7:30pm|
|W||Kalisz||ul. Wroclawska 152, 62-800 Kalisz||Mon – Fri 8am – 5:30pm|
|S||Katowice||ul. Konduktorska 39 E, 40-155 Katowice||Mon – Fri 9am – 5pm|
|S||Kielce||ul. Batalionów Chłopskich 71, 25-671 Kielce||Mon – Fri 8am – 4pm|
|N||Koszalin||ul. Szczecinska 47 C, 75-122 Koszalin||Mon – Fri 8am – 7pm|
|S||Kraków||ul. Rzemieslnicza 20 E, 30-363 Kraków||Mon – Fri 9am – 5pm|
|W||Legnica||ul. Kawaleryjska 5A, 59-200 Legnica||Mon – Fri 10am – 4pm|
|E||Lublin||ul. L. Herc 3, 20-328 Lublin||Mon – Fri 8am – 4pm|
|E||Lódz||Elektronowa 6, 94-103 Lódz||Mon – Fri 8:30am – 6pm|
|N||Olsztyn||ul. Lubelska 46, 10-406 Olsztyn||Mon – Fri 8am – 5pm|
|W||Opole||ul. Budowlanych 46b, 45-123 Opole||Mon – Fri 8am – 7pm|
|E||Plock||ul. Gwardii Ludowej 4, 09-400 Plock||Mon – Fri 9am – 7pm|
|W||Poznan||Ul. Wybieg, 8, 61-315 Poznań||Mon – Fri 8am – 4pm|
|E||Radom||ul. Kozienicka 97, 26-600 Radom||Mon – Fri 8am – 4pm|
|S||Rzeszów||Rudna Mala 47 E, 36-060 Glogów Malopolski||Mon – Fri 8am – 4pm|
|N||Szczecin||ul. Balinskiego 8, 70-893 Szczecin||Mon – Fri 10:30am – 4:30pm|
|W||Walbrzych||ul. Wroclawska 142, 58-306 Walbrzych||Mon – Fri 8am – 4pm||E||Warszawa||ul. Annopol 19, 03 - 236 Warszawa||Mon – Fri 8am – 5pm|
|W||Wroclaw||ul. Wroclawska 33 D, Magazyn E, Dlugoleka, 55-095 Mirków||Mon – Fri 8am – 4pm|
|W||Zielona Góra||ul. Gorzowska 10, 65-001 Zielona Góra||Mon – Fri 10:30am – 7pm|
|E||Warszawa||ul. Annopol 19, 03 - 236 Warszawa||Mon – Fri 8am – 5pm|
TNT Express has identified two branch locations (in Warsaw and Krakow respectively) where you can pick up the passport on the same day as we receive it from the Embassy. Should you have an emergency case or need to pick up your passport early, please select one of the following TNT Express offices in your profile as your pickup location. Please note that by selecting this location, you are not applying for expedited visa processing. Your passport will be available for collection once the visa is processed and the Embassy has handed it over to TNT Express for delivery.
TNT Express Warsaw
Ul. Annopol 19, 03 - 236 Warszawa
Same-day pickup hours from 2:00pm - 5:00pm
TNT Express Krakow
Ul. Rzemieślnicza 20 E, 30-363 Kraków
Same-day pickup hours from 3:00pm - 5:00pm
To receive your passport from TNT courier or collect it at one of our TNT locations, you must present an original government-issued photo ID. You will also need to have your UID available.
You can find your UID on your appointment letter and online profile in the appointment system. Your UID number can also be found after logging into the appointment system on the right-hand side of the landing page next to your user name/email address.
If a representative is receiving your passport from the TNT courier or from the document collection office on your behalf - even in case of family members - the representative must present:
- The representative’s own original government-issued photo ID for identification
- A photocopy of the applicant’s government-issued photo ID
- A letter of authority, signed by the applicant, authorizing your representative to collect your passport. The letter of authority must contain the following information:
- Your representative's full name as shown on their government-issued photo ID
- Your name
If the applicant is under the age of 18, a parent or guardian be present for passport pick-up and must show his/her government-issued photo ID. The following documents are required:
- A photocopy of the minor’s passport as verification. If this is not available, bring the minor’s birth certificate or government-issued photo ID.
Note: In case of a group/family, a single letter of authority with the required information for each of the applicants will be accepted.