Call Center Tip:
To better assist you on your call, please first register and create a profile in our system prior to calling the service. Once you have created a profile, you can start the scheduling process by clicking on the Schedule My Appointment link on the left-hand side. Once you reach a call center agent please have your UID number available. Your UID number can be found on the right-hand side of the page next to your user name/email address after logging into your profile.

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Contact Us

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Hours of Operation

English- and Polish-speaking customer service agents are ready to assist you 8 a.m. to 7 p.m. Monday through Friday. The call center is closed Saturdays, Sundays, December 25, and January 1.

Check Your Visa Application Status

If you are a nonimmigrant applicant, you may check your DS-160 and visa application status online here by entering your interview location and your DS-160 barcode number. If you are an immigrant visa applicant you will enter your case number.

Check the Status of Your Passport

Instant: Enter your passport number below to check on the status. If your passport is ready for pick-up, please collect it in a timely manner and bring supporting documents.

Please note that TNT Express will only hold passports for 9 calendar days from the date that you receive confirmation that your passport has arrived at the pickup location. Failure to pick up your passport within this time may cause delays in the receipt of your passport.

 

 

Email: Send an email to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled. DO NOT INCLUDE ANY ADDITIONAL TEXT. You will receive an automatic response with the status.

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Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via email, telephone or chat.

Visa interviews are conducted in Polish, English, and Russian. If you do not speak one of these languages you can bring an interpreter to your interview. To facilitate his/her access to the consulate, please give the name of your interpreter to U.S Visa Information Service at least one day before your interview.

Email: To reach a customer service representative via email, please write to support-poland@ustraveldocs.com.

Telephone: Please contact a customer service representative after you answer the following questions. Click here to begin.

Skype: To use Skype to speak to a customer service representative from 8 a.m. to 8 p.m., please add a new contact to your Skype account with the Skype name ustraveldocs-poland.

Please verify the Skype ID of the US Visa Service Desk before adding it. Our Skype ID is ustraveldocs-poland. Agents will not instruct you to pay your MRV fee over the phone; we strongly advise you to verify payment instructions on the Bank and Payment options page before paying your MRV Fee. Our call center agents will not engage in a chat conversation via Skype. A chat option is available through a different application on this page.

In order to make sure you are connecting to the right Skype ID please click on the icon below to make a call.

 

 

                                                                                             Skype Me™!

Chat: To chat with a customer service representative, please click the image below.

Reporting Fraud

Please contact us at fraud@ustraveldocs.com if you have experienced fraud or have been asked to pay any unnecessary fees to pay your MRV fee, schedule your visa interview, or ship documents to or from the consular section.