Call Center Tip:
To better assist you on your call, please first register and create a profile in our system prior to calling the service. Once you have created a profile, you can start the scheduling process by clicking on the Schedule My Appointment link on the left-hand side. Once you reach a call center agent please have your UID number available. Your UID number can be found on the right-hand side of the page next to your user name/email address after logging into your profile.
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You are here: Home / Contact Us
On this page:
- Hours of Operation
- Check Your Visa Application Status
- Check the Status of Your Passport
- Contact Information
- Reporting Fraud
Hours of Operation
English- and Polish-speaking customer service agents are ready to assist you 8 a.m. to 8 p.m. Monday through Friday. The call center is closed Saturdays, Sundays, December 25, and January 1.
Check Your Visa Application Status
If you are a nonimmigrant applicant, you may check your DS-160 and visa application status online here by entering your interview location and your DS-160 barcode number. If you are an immigrant visa applicant you will enter your case number.
Check the Status of Your Passport
Instant: Enter your passport number below to check on the status. If your passport is ready for pick-up, please collect it in a timely manner and bring supporting documents.
Please note that TNT Express will only hold passports for 9 calendar days from the date that you receive confirmation that your passport has arrived at the pickup location. Failure to pick up your passport within this time may cause delays in the receipt of your passport.
Email: Send an email to firstname.lastname@example.org and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled. DO NOT INCLUDE ANY ADDITIONAL TEXT. You will receive an automatic response with the status.
If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via email, telephone or chat.
Visa interviews are conducted in Polish, English, and Russian. If you do not speak one of these languages you can bring an interpreter to your interview. To facilitate his/her access to the consulate, please give the name of your interpreter to U.S Visa Information Service at least one day before your interview.
Email: To reach a customer service representative via email, please write to email@example.com.
Telephone: Please contact a customer service representative after you answer the following questions. Click here to begin.
- Callers in Poland - Call +48 22 3071361
- Callers in Belarus - Call 8 820 0011 0261 from a landline
- Callers in the United States - Call 703-988-7101 for Polish citizens; 703 988 7108 for Belarusians.
Skype: To use Skype to speak to a customer service representative from 8 a.m. to 8 p.m., please add a new contact to your Skype account with the Skype name ustraveldocs-poland.
Please verify the Skype ID of the US Visa Service Desk before adding it. Our Skype ID is ustraveldocs-poland. Agents will not instruct you to pay your MRV fee over the phone; we strongly advise you to verify payment instructions on the Bank and Payment options page before paying your MRV Fee. Our call center agents will not engage in a chat conversation via Skype. A chat option is available through a different application on this page.
In order to make sure you are connecting to the right Skype ID please click on the icon below to make a call.
Chat: To chat with a customer service representative, please click the image below.
Please contact us if you are aware of suspicious activities, paid unnecessary fees, or believe you have experienced fraud at any point in your visa application process. This can include but is not limited to: paying your MRV fee, scheduling your visa interview or receiving your passport. If any of these apply please contact us immediately at firstname.lastname@example.org.
1. Did you review the Nonimmigrant Visa Information and Immigrant Visas sections to determine your visa type?
2. Did you complete the DS-160 form for a nonimmigrant visa or are you an immigrant visa applicant?
3. Did you pay your visa fee?
4. Did you log-in and create a profile in our online applicant system?