Contact Us

On this page:


Hours of Operation

English-speaking customer service agents are ready to assist you 9 a.m. to 6 p.m. New Zealand Time (NZT) Monday through Friday. The call center is closed for U.S. holidays, and New Zealand holidays observed in Auckland.

Check Your Visa Application Status

If you are a nonimmigrant applicant, you may check your DS-160 and visa application status online here by entering your interview location and your DS-160 barcode number. If you are an immigrant visa applicant you will enter your case number.

Check the Status of Your Passport

Instant: Enter your passport number below to check on the status. If your passport is ready for pick-up, please bring supporting documents and collect it in a timely manner. If your passport is not collected in a timely manner it will be sent back to the Embassy or Consulate.

 

Email: Send an email to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status.

Screenshot of Outlook 2007 Compose Mail window showing example for requesting passport status

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via telephone, email or chat.

Telephone: Please contact a customer service representative using one of these telephone numbers:

  • In New Zealand, call +64 988 75 999.
  • From the United States, call + 1 703 520 2231 during the following times and days of the week to adjust for New Zealand's time difference:
  • Web call: You can talk to us directly through your browser, if you are using Chrome, Firefox, Safari11 or Opera. Make sure the audio features on your device are enabled as the functionality is restricted to audio connections only. Click on the green button to begin.
Day of the Week Pacific Time Mountain Time Central Time Eastern Time
Sunday 12 noon to 9 p.m. 1 to 10 p.m. 2 to 11 p.m. 3 to 12 midnight
Monday 12 noon to 9 p.m. 1 to 10 p.m. 2 to 11 p.m. 3 to 12 midnight
Tuesday 12 noon to 9 p.m. 1 to 10 p.m. 2 to 11 p.m. 3 to 12 midnight
Wednesday 12 noon to 9 p.m. 1 to 10 p.m. 2 to 11 p.m. 3 to 12 midnight
Thursday 12 noon to 9 p.m. 1 to 10 p.m. 2 to 11 p.m. 3 to 12 midnight
Friday 12 noon to 9 p.m. 1 to 10 p.m. 2 to 11 p.m. 3 to 12 midnight
Saturday Closed Closed Closed Closed

Email: To reach a customer service representative via email, please write to support-newzealand@ustraveldocs.com.

Skype: To use Skype to speak to a customer service representative from 9 a.m. to 6 p.m., please click on the Skype icon below, or add a new contact on your Skype account with the Skype name ustraveldocs-newzealand.

Warning: Please verify the Skype ID of the U.S. Visa Service Desk before adding it. Our Skype ID is ustraveldocs-newzealand. Agents will not instruct you to pay your MRV fee over the phone; we strongly advise you to verify payment instructions on the Bank and Payment options page before paying your MRV Fee. Our call center agents will not engage in a chat conversation via Skype. A chat option is available through a different application on this page.

In order to make sure you are connecting to the right Skype ID please click on the icon on the bottom of this page to place a call.

Skype Me™!

Chat: To chat with a customer service representative from 9 a.m. to 6 p.m. New Zealand Time (NZT), please click the image below.

Reporting Fraud

Please contact us at fraud@ustraveldocs.com if you have experienced fraud or have been asked to pay any unnecessary fees to pay your MRV fee, schedule your visa interview, or ship documents to or from the consular section.