Track & Retrieve My Passport
Passport/ Visa Collection Locations
On this page:
- Change Delivery Options
- Passport Tracking Options
- Collecting Your Passport/Visa
- Supporting Documents
Once your visa is approved, Pony Express will either deliver your passport to the location you specified when you scheduled your appointment, or hold your passport at a Pony Express office for you to retrieve. There are no extra fees associated with either aspect of this service - the cost for Pony Express to deliver or hold your passport is included in the visa application fee.
Change Delivery Options
You may change your preferred document delivery address online or through the call center until midnight on the day of your interview appointment. There is no cost to change your delivery preferences.
Passport Tracking Options
Instant: Enter your passport number below to check on the status. If your passport is ready for pick-up, please bring supporting documents and collect it in a timely manner. If your passport is not collected within 10 business days it will be sent back to the Embassy or Consulate.
Email: Send an email to firstname.lastname@example.org and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status.
See below for an email example:
Online: You can track your passport online here.
Chat and Telephone: You can track your passport with the assistance of our call center via chat or telephone. The call center's contact information and a full description of our call center services, including hours of operation, can be found here.
Collecting Your Passport/Visa
If you chose to collect your passport/visa at the courier office you will need to visit a Pony Express office during normal business hours. To find the Pony Express office nearest to you, click here.
|City||Hours of Operation||Address|
|Aktau||9:00 - 18:00||Microdistrict 26, building 58, BC “Otar”, Office 110|
|Aktobe||9:00 - 18:00||A.Moldagulova ave, 46/15, BC "Сapital Plaza", floor 1, left wing|
|Almaty||9:00 - 18:00||Furmanova str., 229 (between Ramstore and intersection with Prospekt Al-Farabi)|
|Almaty||Mon-Fri 9:00 - 18:00||Zhandosova str., 1/1 (above Abaya ave., opposite to 2 towers "Almaty Towers")|
|Astana||9:00 - 18:00||Mangilik Yel ave., 22|
|Atyrau||9:00 - 18:00||Zharbosynova str., 89A|
|Karaganda||9:00 - 18:00||Mustafina str., 9/2, office 108|
|Kokshetau||9:00 - 18:00||M.Auezova st., 220|
|Kostanay||9:00 - 18:00||Tarana str., 163|
|Kyzylorda||9:00 - 18:00||Aitbayeva str., 29|
|Pavlodar||9:00 - 18:00||Akademika Bekturova str., 17, office 2|
|Petropavlovsk||9:00 - 18:00||Astana str., 50|
|Semey||9:00 - 18:00||Abaya str., 115/1, Office 3-4|
|Shymkent||9:00 - 18:00||Gagarina str., 82, Office 2|
|Taraz||9:00 - 18:00||Dulaty str., 1/1|
|Uralsk||9:00 - 18:00||Samar str., 99|
|Ust-Kamenogorsk||9:00 - 18:00||Potanina str., 15/1|
To collect your passport you must present your original (not a photocopy) government-issued photo ID. We recommend you also bring a printed copy of your appointment letter.
If a representative is collecting your passport from the document collection office on your behalf - even in case of family members - the representative must present:
- Their own original government-issued photo ID for identification
- A photocopy of your government-issued photo ID
- A letter of authority signed by you, authorizing your representative to collect your passport. The letter of authority must contain the following information:
- Your representative's full name as shown on their government-issued photo ID
- Your name
If the applicant is under the age of 16, the following documents are required:
- An original, signed letter of authority from either of the applicant's parents
- A clear photocopy of the government-issued photo ID belonging to the parent who signed the applicant's letter of authority
- The representative's original government-issued photo ID
Note: In case of a group/family, a single letter of authority with the required information for each of the applicants will be accepted.