Contact Us

On this page:

Hours of Operation (Customer Service Center)

Customer service agents are ready to assist you Monday - Friday from 8:00 a.m. to 8:00 p.m., India Standard Time (IST), and Sunday from 9:00 a.m. to 6:00 p.m., IST.

Callers from the United States can reach the contact centers 24-hours a day between Monday at 8:00 a.m. and Friday at midnight, Eastern Standard Time (EST).

The call centers are only closed on Saturdays, Christmas Day, New Year’s Day, Diwali, and Holi

Hours of Operation (Visa Application Center)

Submission of Drop Box visa application/ 221(g) application

Monday to Friday – 10:00 a.m. to 04:00 p.m.

Passport Collection

Monday to Friday – 10:00 a.m. to 04:00 p.m. 

Sunday – 01:00 p.m. to 05:00 p.m. (only at the 5 Visa Application Center located at New Delhi, Mumbai, Kolkata, Chennai and Hyderabad)

Check Your Visa Application Status

You may check your DS-160/ Immigration Case and visa application status online here by entering your interview location and your DS-160 barcode / Immigration case number.

Check the Status of Your Passport

Instant: Enter your passport number below to check on the status. If your passport is ready for pick-up, please collect it in a timely manner and bring supporting documents. If your passport is not collected in a timely manner it will be sent back to the Embassy or Consulate.



Email: You may also send an email to In the subject and/or body enter only a valid passport number exactly as it was entered at the time the appointment was scheduled. Do not enter any additional text. You will receive an automatic response with the status.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the U.S., please contact us via any of the means shown below. Visa application services call center agents are able to assist you via email, telephone or chat.

Email: To reach a customer service representative via email, please write to

Telephone: Please contact a customer service representative using one of these telephone numbers:

Callers in India Telephone No.
Punjabi/Gujarati/English/Hindi +91 120 4844644
Tamil/Telugu/English/Hindi +91 40 46258222
English/Hindi/Punjabi/Gujarati/Tamil/Telugu +91 120 4844644 or +91 40 46258222


  • Callers in the United States: Call +1 703 520 2239.
  • Web call: You can talk to us directly through your browser, if you are using Chrome, Firefox, Safari11 or Opera. Make sure the audio features on your device are enabled as the functionality is restricted to audio connections only. Click on the green button to begin.


Skype for Business: To use Skype to speak to a customer service representative Monday - Friday from 8:00 a.m. to 8:00 p.m., India Standard Time (IST), and Sunday from 9:00 a.m. to 6:00 p.m., IST. Please add a new contact to your Microsoft or Skype for Business account with the Skype for Business name

Skype Me™!

Reporting Fraud

Please contact us at if you have experienced fraud or have been asked to pay any unnecessary fees to pay your MRV fee, schedule your visa interview, or ship documents to or from the consular section.