Passport/Visa Collection Locations

On this page:


Overview

If your visa application is approved, your passport and visa will be returned by PPS courier service in an envelope to the address you previously indicated during the appointment scheduling process.

You will receive a notification via e-mail and SMS as soon as your passport is ready to be delivered to you. The courier will also contact you by phone to arrange with you a time when the passport can be delivered at the home/office address.

If somebody else will accept the passport on your behalf, that person will have to present a written authorization from you and a photo ID.

If the delivery attempts are unsuccessful, PPS courier will hold your passport for only 15 days, after which it will be returned to the Embassy/Consulate.

Change Delivery Options

You may change your preferred document delivery address online or through the call center until midnight before the day of your interview appointment. There is no cost to change your delivery preferences.

We strongly advise you not to change the pickup location after the time limit. Any changes to your desired pickup location after this time limit will lead to a delay in your passport delivery.

Check the Status of Your Visa

You can check the status of your application any time at this website:
https://ceac.state.gov/CEACStatTracker/Status.aspx. Please wait at least three business days following your visa interview to check on the status of your application. The system may not have updated the status of your application prior to that time, and thus the message you receive may not reflect the actual status of your application.

Passport Tracking Options

For your convenience, you have several options to choose from to track the location of your passport.

Instant: Enter your passport number below to check on the status.

 

 

If your status shows "origination scan", it means your passport has left the Embassy or Consulate is on its way to the delivery location you have chosen. It is however not available yet.

When the status shows "ready for pick up", it means that PPS is about to deliver your passport at the address indicated during the appointment scheduling process.

The Embassy or the Consulate cannot help you regarding the status of your passport delivery. Please do not contact the Embassy or Consulate regarding the status of your passport delivery.

Email: Send an e-mail to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled. Do not include any additional text. You will receive an automatic response with the status.

Online: You can track your passport online here.