Track & Retrieve My Passport
Passport/Visa Collection Locations

FAQ

On this page:


Overview

If your visa application is approved, your passport and visa will be returned to you by the S.F. Express courier service. Your documents will be delivered to the address or document pickup location you provided when you registered. We offer home delivery in Hong Kong except for:

  • Macau
  • Outlying islands except for Lantau, Chap Lap Kok, and Ma Wan
  • Military or Justice department locations

Note: Macau applicants will have the option of picking up their documents in Hong Kong or Macao.

If you elect for home delivery but may not be home at the time of delivery, please complete a letter of authority for a member of your household to give to the S.F. Express courier.

Change Delivery Options

You may change your preferred document delivery address online or through the call center any time before 11:59p.m. on the day of your interview appointment.  There is no cost to change your delivery preferences.

Check the Status of Your Visa

If you are a nonimmigrant applicant, you may check your DS-160 and visa application status online here by entering your interview location and your DS-160 barcode number. If you are an immigrant visa applicant, you will enter your case number.

Passport Tracking Options

For your convenience, you have several options to choose from to track the location of your passport.

Instant: Enter your passport number below to check on the status. If your passport is ready for pick-up, please bring supporting documents and collect it in a timely manner. If your passport is not collected in a timely manner it will be sent back to the Embassy or Consulate.

 

 

Email: Send an email to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled. Do not include any additional text. You will receive an automatic response with the status.

Online: You can track your passport online here.

Chat, and Telephone: You can track your passport with the assistance of our call center via chat or telephone. The call center's contact information and a full description of our call center services, including hours of operation, can be found here.

Collecting Your Passport/Visa

If you chose to collect your passport/visa at the courier office you will need to visit a S.F. Express office during normal business hours. To find the S.F. Express office nearest to you, please see below.

Visa Processing Times

For Nonimmigrant Visa applicants:

Wanchai pickup location – approximately 2 business days

Your passport and visa will arrive at the S.F. Express branch location in Wanchai on the same day it leaves the Consulate.  Therefore, if you need to pick up your passport quickly, please select the Wan Chai S.F. Express branch as your pickup location.  Please note that by selecting this location, you are not applying for expedited visa processing nor do we provide expedited visa processing.

Tsim Sha Tsui pickup location – approximately 3 business days

Kwun Tong or Macau pickup location – approximately 4 business days

S.F. Express will deliver your passport to the address you provided in 5 business days

For Immigrant Visa applicants:

If you are eligible for an immigrant visa on the day of your interview, you should allow approximately 7-10 business days for your application to be processed.

Please see the additional information below on the passport pick up locations.

觀塘

Kwun Tong

九龍觀塘鴻圖道80號鴻圖工業大廈地下1號舖

Workshop No.1, G/F, Hung To Industrial Building, 80 Hung To Road, Kwun Tong, Kowloon

Opening hours Monday to Friday 9:00 am-8:00pm, Saturday: 9:00am to 4:00pm closed on Sundays and Public Holidays.

灣仔

Wan Chai

香港灣仔謝斐道182號地下

G/F, 182 Jaffe Road, Wan Chai, Hong Kong

Opening hours Monday to Friday 9:00 am-8:00pm, Saturday: 9:00am to 4:00pm closed on Sundays and Public Holidays.

尖沙咀

Tsim Sha Tsui

九龍尖沙咀麼地道75號南洋中心地下60-66號舖

Unit 60-66, G/F, South Seas Centre, 75 Mody Road,Tsim Sha Tsui, Kowloon

Opening hours Monday to Friday 9:00 am-8:00pm, Saturday: 9:00am to 4:00pm closed on Sundays and Public Holidays.

澳門

Macau

澳門黑沙環第五街3B永豐工業大廈地下

G/F, 3B Veng Fung Industrial Building, Rua Cinco Bairro Da Areia Preta, Macau

Opening hours Monday to Friday 9:00 am-8:00pm, Saturday: 9:00am to 4:00pm closed on Sundays and Public Holidays.

 

Supporting Documents

To collect your passport you must present your original (not a photocopy) government-issued photo ID. We recommend you also bring a printed copy of your appointment letter.

If a representative is collecting your passport from the document collection office on your behalf, even in case of family members, the representative must present:

  • Their own original government-issued photo ID for identification;
  • A photocopy of your government-issued photo ID; and
  • A letter of authority, signed by you, authorizing your representative to collect your passport. The letter of authority must contain the following information:
    • Your representative's full name as shown on their government-issued photo ID
    • Your name

If the applicant is under the age of 18, the following documents are required:

  • An original, signed letter of authority from either of the applicant's parents;
  • A clear photocopy of the government-issued photo ID belonging to the parent who signed the applicant's letter of authority; and
  • The representative's original government-issued photo ID.

Note: In case of a group/family, a single letter of authority with the required information for each of the applicants will be accepted.