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Hours of Operation

English, Mandarin and Cantonese speaking customer service agents are ready to assist you 8 a.m. to 8 p.m. Local Hong Kong time and 8 a.m. to 8 p.m, Eastern Standard Time in the United States The call center is closed weekends and Hong Kong holidays, as observed by the U.S. posts.

Check the Status of Your Visa

If you are a nonimmigrant applicant, you may check your DS-160 and visa application status online here by entering interview location and your DS-160 barcode number. If you are an immigrant visa applicant you will enter your case number.

Check the Status of Your Passport

Instant: Enter your passport number below to check on the status.

 

 

Email: Send an email to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via email, telephone or chat.

Email: To reach a customer service representative via email, please write to
support-hongkong@ustraveldocs.com.

Telephone: Please contact a customer service representative using one of these telephone numbers:

  • Callers in Hong Kong and Macau: Call +85258084666
  • Callers in the United States: Call +17036651986

Chat: To chat with a customer service representative, please click the chat icon below. The chat icon will appear on this screen during regular business hours when an agent is available. Chat software works with Google Chrome v.40, Mozilla Firefox v.35 and Internet Explorer 11.

Reporting Fraud

Please contact us if you are aware of suspicious activities, paid unnecessary fees, or believe you have experienced fraud at any point in your visa application process.   This can include but is not limited to:  paying your MRV fee, scheduling your visa interview or receiving your passport.   If any of these apply please contact us immediately at fraud@ustraveldocs.com.