Contact Us

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Hours of Operation

English and Spanish speaking customer service agents are ready to assist you from 8:00 a.m. to 7:00 p.m. local Dominican Republic and United States time. The call center is closed weekends and holidays, as observed by the U.S. post.

Check the Status of Your Visa

You can check the status of your application any time at the following website

Check the Status of Your Passport

Instant: Enter your passport number below to check on the status.

Email: Send an email to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via email, telephone or chat.

 

Email: To reach a customer service representative via email, please write to support-dominicanrepublic@ustraveldocs.com.

When sending an email, please be sure to include the applicant's full surnames, given names and passport number in the subject line of the email. Provide a detailed description of the issue and include a screenshot of the error message you receive from the website when applicable. 

Please be sure to include the following information for these specific types of inquiries:

  • Any question regarding an Immigrant Visa application: Immigrant Visa case number
  • MRV fee payment issues: include a scanned copy of your receipt from Banco Popular

 

 

Telephone: Please contact a customer service representative using one of these telephone numbers:

  • Callers in the Dominican Republic: Call 18299565144.
  • Callers in the United States: Call 17039883410.

 

Skype: To use Skype to speak to a customer service representative during regular hours of operation, add a new contact to your Skype account with the Skype name ustraveldocs-dominicanrepublic.

Skype Me™!

Chat: To chat with a customer service representative, please click the image below. Chat software works with Internet Explorer 8.0, Internet Explorer 7.0, Internet Explorer 6 Service Pack 2, and Firefox 3.6.

Reporting Fraud

Please contact us if you are aware of suspicious activities, paid unnecessary fees, or believe you have experienced fraud at any point in your visa application process. This can include but is not limited to: paying your MRV fee, scheduling your visa interview or receiving your passport. If any of these apply please contact us immediately at fraud@ustraveldocs.com