On this page:
- Hours of Operation
- Check the Status of Your Visa
- Check the Status of Your Passport
- Contact Information
Hours of Operation
English and Spanish speaking customer service agents are ready to assist you from 8:00 a.m. to 7:00 p.m. local Cuban time and 8:00 a.m. to 7:00 p.m., Eastern Standard Time in the United States. The call center is closed weekends and holidays, as observed by the U.S. post.
Check the Status of Your Visa
You can check the status of your application any time at the following website.
Check the Status of Your Passport
Instant: Enter your passport number below to check on the status.
If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via email, telephone or chat.
Email: To reach a customer service representative via email, please write to firstname.lastname@example.org.
Telephone: Please contact a customer service representative using the following phone number:
- Call: 17864085995 (Miami)
Skype: To use Skype to speak to a customer service representative during regular hours of operation, add a new contact to your Skype account with the Skype name ustraveldocs-cuba.
Chat: To chat with a customer service representative, please click the image below. Chat software works with Internet Explorer 8.0, Internet Explorer 7.0, Internet Explorer 6 Service Pack 2, and Firefox 3.6.