Frequently Asked Questions (FAQ)

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FAQ - General Visa Information

  1. How long does my passport have to be valid in order to apply for a U. S. visa?
  2. Do I qualify for the Visa Waiver Program?
  3. What is the fee for ESTA and who has to pay it?
  4. If I travel to the United States without ESTA, what happens?
  5. If I am a third-country national living in Bulgaria, can I apply for a nonimmigrant visa in Sofia?
  6. Do all nonimmigrant visa applicants have to come to the Embassy for an interview?
  7. I have a nonimmigrant visa that will expire soon and I would like to renew it. Do I need to go through the whole visa application process again?
  8. My passport has expired, but the U.S. visa in it is still valid. Do I need to apply for a new visa?
  9. I have dual citizenship. Which passport should I use to travel to the United States?
  10. How can I extend my visa?
  11. Must I submit my visa application form electronically?
  12. I have questions on submitting my DS-160 and printing the confirmation page. Where can I go for more information?
  13. What is "administrative processing?"
  14. How do I read and understand my visa?
  15. My visa will expire while I am in the United States. Is there a problem with that?
  16. What will happen when I enter the U.S.?
  17. I did not turn in my I-94 when I left the United States. What should I do?
  18. I want to book my travel as far in advance as possible. When should I book my travel tickets for?

Q.1 How long does my passport have to be valid in order to apply for a U. S. visa?

You must possess a passport valid for travel to the United States with a validity date at least six months beyond your intended period of stay in the United States (unless country-specific agreements provide exemptions). Bulgaria is among the countries exempt to this rule, so Bulgarian nationals need passports valid for their intended period of stay.

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Q.2 Do I qualify for the Visa Waiver Program?

You qualify for the Visa Waiver Program if you are a citizen of a Visa Waiver Program country, possess a machine-readable passport, are traveling for temporary business or a visit of less than 90 days, meet other program requirements, and have obtained an authorization through the Electronic System for Travel Authorization (ESTA).

You must be a citizen of a Visa Waiver Program-eligible country in order to use this program. Permanent residents of VWP-eligible countries do not qualify for the Visa Waiver Program unless they are also citizens of VWP-eligible countries. We recommend you visit the Visa Waiver Program website before any travel to the U.S. to determine if you are eligible for the VWP.

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Q.3 What is the fee for ESTA and who has to pay it?

ESTA registration is required for all travelers to the United States under the Visa Waiver Program. There is a US$14 fee for ESTA registration. The fee can be paid online using a debit card or any of the following credit cards: Visa, MasterCard, American Express, or Discover. Third parties (travel agents, family members, etc.) can pay your ESTA fee for you if you do not have the correct type of credit card. If the ESTA registration is denied, the fee is only US$4.

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Q.4 If I travel to the United States without ESTA, what happens?

Visa Waiver Program travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the United States. If you are allowed to board, you can expect to encounter significant delays and possible denial of admission at the U.S. port of entry (i.e., arrival airport). ESTA registration usually only takes a few minutes to complete, authorization often arrives in seconds, and it is valid for two years, unless the traveler’s passport expires within that two-year period. In those cases, ESTA validity is limited to the passport’s validity.

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Q.5 If I am a third-country national living in Bulgaria, can I apply for a nonimmigrant visa in Sofia?

Applicants are generally advised to apply in their country of nationality or residence. Any person who is legally present in Bulgaria may apply for a visa in Sofia.

There is no guarantee that a visa will be issued, nor is there a guarantee of processing time. If refused, there is no refund of the application fee.

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Q.6 Do all nonimmigrant visa applicants have to come to the Embassy for an interview?

Repeat travelers to the United States may qualify to renew their visas without appearing for an interview. In addition applicants under 14 or over 80 may be able to apply for a visa without an appointment. Most other applicants will need to come to the Embassy for an interview.

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Q.7 I have a nonimmigrant visa that will expire soon and I would like to renew it. Do I need to go through the whole visa application process again?

Repeat travelers to the United States may qualify to renew their visas without appearing for an interview. If you wish to see if you qualify, please visit: Waiver of Personal Appearance for Qualified Visa Applicants – Drop-Box. It is important to know that your visa may still be valid if the passport it is in expires. You can travel to the United States with your old passport containing a valid visa and your new, valid passport.

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Q.8 My passport has expired, but the U.S. visa in it is still valid. Do I need to apply for a new visa?

No. If your visa is still valid you can travel to the United States with your two passports (old and new), as long as the visa is valid, not damaged, and is the appropriate type of visa required for your principal purpose of travel. (Example: tourist visa, when your principal purpose of travel is tourism). Also, the name and other personal data should be the same in both passports, (unless the name change was due to marriage). Your nationality, as indicated in the new passport, must be the same as that shown in the passport bearing the visa.

If your name changed due to marriage, you can travel to the United States with both passports as well as your marriage certificate.

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Q.9 I have dual citizenship. Which passport should I use to travel to the United States?

If one of your nationalities is not U.S., you can apply using whichever nationality you prefer, but you must disclose all nationalities to the Embassy on your application form. U.S. citizens, even dual citizens/nationals, must enter and depart the United States using a U.S. passport.

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Q.10 How can I extend my visa?

The validity of a visa cannot be extended regardless of its type. You must apply for a new visa.

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Q.11 Must I submit my visa application form electronically?

Yes, you must complete the DS-160 and bring a printed copy of the the DS-160 confirmation page with you when you go for your interview at the U.S. Embassy.

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Q.12 I have questions on submitting my DS-160 and printing the confirmation page. Where can I go for more information?

Our call center is unable to provide assistance on the application form. Any inquiries on completing the DS-160 can be addressed on the following website, http://travel.state.gov/content/visas/english/forms/ds-160--online-nonimmigrant-visa-application/frequently-asked-questions.html.

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Q.13 What is "administrative processing?"

Some visa applications require further administrative processing, which takes additional time after your interview with a consular officer. You are advised of this possibility when they apply. Most administrative processing is resolved within 60 days of the visa interview. This web page on the Consular Affairs website has more information about administrative processing.

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Q.14 How do I read and understand my visa?

As soon as you receive your visa, check to make sure all your personal information printed on the visa is correct. If any of the information on your visa does not match the information in your passport or is otherwise incorrect, please contact the issuing authority (i.e. the U.S. Embassy) immediately.

The expiration date of your visa is the last day you may use the visa to enter the U.S. It does not indicate how long you may stay in the U.S. Your stay is determined by the Department of Homeland Security at your port of entry. As long as you comply with the Department of Homeland Security decision on the conditions of your stay, you should have no problem.

Further information about interpreting your visa can be found at the Department of State's Consular Affairs website.

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Q.15 My visa will expire while I am in the United States. Is there a problem with that?

No. You may stay in the U.S. for the period of time and conditions authorized by the Department of Homeland Security officer when you arrived in the U.S., which will be noted on the I-94, even if your visa expires during your stay. You can find more information here.

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Q.16 What will happen when I enter the U.S.?

 Your airline should give you a blank Customs Declaration form 6059B. Only one Customs Declaration is required for a family traveling together.

 A visa does not guarantee entry into the United States, but allows a foreign citizen coming from abroad to travel to a U.S. port of entry and request permission to enter the United States. The Department of Homeland Security, U.S. Customs and Border Protection (CBP) officials have authority to permit or deny admission to the United States, and determine how long a traveler may stay. At the port of entry, upon granting entry to the United States, the Customs and Border Protection officer will determine the length of stay permitted. Previously, travelers received a paper I-94 (record of admission) with this information. This process is now automated, with some exceptions. The traveler will be provided with a CBP admission stamp on their travel document that shows the date of admission, class of admission, and admitted-until date. If a traveler needs a copy of their I-94 for verification of alien registration, immigration status or employment authorization, it can be obtained from www.cbp.gov/I94. You can review information about admission on the CBP Website.

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Q.17 I did not turn in my I-94 when I left the United States. What should I do?

 Previously, foreign travelers granted entry by CBP officials received a paper Form I-94 (Arrival/Departure Record). This process is now automated, with some exceptions.  If you received a paper Form I-94 or I-94W and failed to turn in your paper Form I-94 Arrival/Departure Record to the commercial airline or CBP when you departed the U.S., see the CBP Website for instructions. Do not send your paper Form I-94 or I-94W to the U.S. Embassy or Consulate General.

If you received an admissions stamp in your passport instead of a paper Form I-94 when granted entry, the I-94 record was created electronically, and a paper copy was not provided to you. 

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Q.18 I want to book my travel as far in advance as possible. When should I book my travel tickets for?

Applicants are strongly advised not to book their travel until after they receive their passport and new visa. The best way to avoid the unpleasant circumstance of having bought an airplane ticket only to find out that the visa was refused, or that you will need to go through the costly process of changing your tickets to another travel date, is to wait until after your visa arrives.

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FAQ - Visa Refusals

  1. What is Section 214(b)?
  2. How can an applicant prove "strong ties?"
  3. Is a denial under Section 214(B) permanent?
  4. Who can influence the consular officer to reverse a decision?

The United States is an open society. Unlike many other countries, the United States does not impose internal controls on most visitors, such as registration with local authorities. Our immigration law requires consular officers to view every visa applicant as an intending immigrant until the applicant proves otherwise. In order to enjoy the privilege of unencumbered travel in the United States, you have a responsibility to prove you are going to return abroad before a visitor or student visa is issued.

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Q.1 What Is Section 214(b)?

Section 214(b) is part of the Immigration and Nationality Act (INA). It states:

Every alien shall be presumed to be an immigrant until he establishes to the satisfaction of the consular officer, at the time of application for admission, that he is entitled to a nonimmigrant status.

Our consular officers have a difficult job. They must decide in a very short time if someone is qualified to receive a temporary visa. Most cases are decided after a brief interview and review of whatever evidence of ties an applicant presents. To qualify for a visitor or student visa, an applicant must meet the requirements of sections 101(a)(15)(B) or (F) of the INA respectively. Failure to do so will result in a refusal of a visa under INA 214(b). The most frequent basis for such a refusal concerns the requirement that the prospective visitor or student possess a residence abroad he or she has no intention of abandoning. Applicants prove the existence of such residence by demonstrating that they have ties abroad that would compel them to leave the U.S. at the end of the temporary stay. The law places this burden of proof on the applicant.

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Q.2 How can an applicant prove "strong ties?"

Strong ties differ from country to country, city to city, and individual to individual. Some examples of ties can be a job, a house, a family, a bank account. "Ties" are the various aspects of your life that bind you to your country of residence: your possessions, employment, social and family relationships.

Imagine your own ties in the country where you live. Would a consular office of another country consider that you have a residence there that you do not intend to abandon? It is likely that the answer would be "yes" if you have a job, a family, if you own or rent a house or apartment, or if you have other commitments that would require you to return to your country at the conclusion of a visit abroad. Each person's situation is different.

U.S. consular officers are aware of this diversity. During the visa interview they look at each application individually and consider professional, social, cultural and other factors. In cases of younger applicants who may not have had an opportunity to form many ties, consular officers may look at the applicants specific intentions, family situations, and long-range plans and prospects within his or her country of residence. Each case is examined individually and is accorded every consideration under the law.

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Q.3 Is a denial under Section 214(b) permanent?

No. The consular officer will reconsider a case if an applicant can show further convincing evidence of ties outside the United States. Unfortunately, some applicants will not qualify for a nonimmigrant visa, regardless of how many times they reapply, until their personal, professional, and financial circumstances change considerably.

An applicant refused under Section 214(b) should review carefully their situation and realistically evaluate their ties. They may write down on paper what qualifying ties they think they have which may not have been evaluated at the time of their interview with the consular officer. Also, if they have been refused, they should review what documents were submitted for the consul to consider. Applicants refused visas under section 214(b) may reapply for a visa. When they do, they will have to show further evidence of their ties or how their circumstances have changed since the time of the original application. It may help to answer the following questions before reapplying: (1) Did I explain my situation accurately? (2) Did the consular officer overlook something? (3) Is there any additional information I can present to establish my residence and strong ties abroad?

Applicants should also bear in mind that they will be charged a nonrefundable application fee each time they apply for a visa, regardless of whether a visa is issued.

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Q.4 Who can influence the consular officer to reverse a decision?

Immigration law delegates the responsibility for issuance or refusal of visas to consular officers overseas. They have the final say on all visa cases. By regulation, the U.S. Department of State has authority to review consular decisions, but this authority is limited to the interpretation of law, as contrasted to determinations of facts. The question at issue in such denials, whether an applicant possesses the required residence abroad, is a factual one. Therefore, it falls exclusively within the authority of consular officers at our Foreign Service posts to resolve. An applicant can influence the post to change a prior visa denial only through the presentation of new convincing evidence of strong ties.

For information about visa ineligibilities other than 214(b), please visit the Department of State's Consular Affairs website.

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FAQ - Business/Tourist Visa

  1. How long can I stay in the U.S. on a tourist or business visa?
  2. My visitor visa (B-1/B-2) expires after my intended date of arrival in the U.S. Do I need to get a new visa before departure?
  3. My U.S. visa will expire in the next 6 months. Do I need to apply for a new visa after my current visa expires or can I apply in advance?
  4. I changed my name. Is my U.S. visa with my old name still valid?
  5. My current U.S. visa was issued to me when I was working in my previous job. Now I have changed to a new job at a new company and my new employer wants me to attend a conference in the United States, scheduled for next month. Can I use the same visa or do I have to apply for a new visa?
  6. My child is studying in the United States. Can I go live with him/her?

Q.1 How long can I stay in the U.S. on a tourist or business visa?

A U.S. nonimmigrant visa grants you permission to travel to a Port of Entry (airport/seaport) in the United States. When you arrive at your destination Port of Entry, the U.S. Customs and Border Protection officer who processes your entry will determine the length of time that you may remain in the country. You may travel to the Port of Entry during the validity of your nonimmigrant visa up to and including the last day the visa is valid. The visa duration does not determine the length of time that you may legally remain in the United States; only the Customs and Border Protection officer can decide this upon your arrival in the United States.

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Q.2 visitor visa (B-1/B-2) expires after my intended date of arrival in the U.S. Do I need to get a new visa before departure?

You can arrive in the U.S. right up to the last date of validity indicated on the visa. The Customs and Border Protection officer on arrival determines the duration of your stay in the U.S. Your visa can expire while you are still in the U.S. – just be sure that you do not overstay the period of time the officer grants.

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Q.3 My U.S. visa will expire in the next 6 months. Do I need to apply for a new visa after my current visa expires or can I apply in advance?

You do not have to wait until your current visa expires. You can apply for a new visa even if your current visa is valid.

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Q.4 I changed my name. Is my U.S. visa with my old name still valid?

If your name has legally changed through marriage, divorce, or a court ordered name change, you will need to obtain a new passport.  Once you have a new passport, the Department of State recommends that you apply for a new U.S. visa to make it easier for you to travel to and from the United States.

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Q.5 My current U.S. visa was issued to me when I was working in my previous job. Now I have changed to a new job at a new company and my new employer wants me to attend a conference in the United States, scheduled for next month. Can I use the same visa or do I have to apply for a new visa?

You can travel to the United States on the same visa as long as your visa is valid for business or pleasure.

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Q.6 My child is studying in the United States. Can I go live with him/her?

While you can use your own B-1/B-2 visa (or travel under the VVisa Waiver Program, if eligible) to visit your child, you may not live with your child unless you have your own immigrant, work, or student visa.

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FAQ - Work Visa

  1. What is a petition?
  2. Can I get a visa to do casual work?
  3. Is there an age limit for applying for a temporary work visa?
  4. Can my U.S.-based relative sponsor me for a work visa?
  5. When can I enter the United States?
  6. Who pays the Fraud Prevention and Detection fee and when do they pay it?

Q.1 What is a petition?

Before applying for a temporary worker visa at the U.S. Embassy, you must have an approved Form I-129, Petition for Nonimmigrant Worker, from USCIS. This petition must be submitted by your prospective employer no earlier than 6 months prior to your proposed employment start date. Your employer should file the petition as soon as possible within the 6-month period to allow adequate time for processing. Once approved, your employer will be sent Form I-797, Notice of Action. For more information, visit the USCIS Temporary Workers webpage.

Note:To verify your petition's approval the Embassy needs your I-129 petition receipt number, along with your approved Form I-797. Please bring both of these to your interview.

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Q.2 Can I get a visa to do casual work?

No. There is no visa that covers casual work. All applicants who plan to work in the United States must have an approved petition prior to their visa appointment.

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Q.3 Is there an age limit for applying for a temporary work visa?

No.

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Q.4 Can my U.S.-based relative sponsor me for a work visa?

No. Only your employer can sponsor you.

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Q.5 When can I enter the United States?

You may not enter the United States until 10 days prior to your initial employment start date, as noted on your Form I-797 or on your offer of employment letter.

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Q.6 Who pays the Fraud Prevention and Detection fee and when do they pay it?

An applicant for an L-1 visa traveling on a blanket petition must pay the Fraud Prevention and Detection fee. On individual L, H-1B and H-2B petitions, the U.S. petitioner pays the Fraud Prevention and Detection fee to USCIS when the petition is filed.

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FAQ - Student Visa

  1. What is an I-20 and how do I get it?
  2. How early should I apply for my student visa?
  3. I received my visa, when should I travel?
  4. Can a person on a visitor visa change his/her status to student while in the United States if he/she gains admission to a school and gets a Form I-20?
  5. What if I receive an I-20 to a different school?
  6. I was working as an H-1B and have now been admitted to a university as an F-1. Do I need to return to my country to apply for a student visa?
  7. Can an F-1 student work in the United States?
  8. What is the SEVIS system and how does it affect me?

Q.1 What is an I-20 and how do I get it?

The Form I-20 is an official U.S. Government form, issued by a certified school, which a prospective nonimmigrant student must have in order to get an F-1 or M-1 visa. Form I-20 acts as proof-of-acceptance and contains the information necessary to pay the SEVIS I-901 fee, apply for a visa or change visa status, and be admitted into the United States. The Form I-20 has the student's SEVIS identification number, which starts with the letter N and is followed by nine digits, on the upper right side directly above the barcode.

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Q.2 How early should I apply for my student visa?

You are encouraged to apply for your nonimmigrant student visa as soon as you have your I-20. To ensure you get an early and timely date you may apply at anytime. However, a student visa may be issued no more than 120 days prior to the start date mentioned on your I-20.

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Q.3 I received my visa, when should I travel?

For your initial entry, you may only enter the United States within 30 days of the beginning of the course of study stated on your I-20, regardless of when your visa was issued.

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Q.4 Can a person on a visitor visa change his/her status to student while in the United States if he/she gains admission to a school and gets a Form I-20?

Yes. In general, you may apply to change your nonimmigrant visa status if you were lawfully admitted to the United States with a nonimmigrant visa, if your nonimmigrant status remains valid, if you have not violated the conditions of your status, and you have not committed any actions that would make you ineligible. For more details, please visit the USCIS website.

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Q.5 What if I receive an I-20 to a different school?

If you received an I-20 after scheduling your appointment, then you can inform the U.S. consular officer of the new I-20 at the time of the interview.

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Q.6 I was working as an H-1B and have now been admitted to a university as an F-1. Do I need to return to my country to apply for a student visa?

No. Once you are in the United States, you do not need to apply for a new visa because the visa is only for entry into the United States. Check with USCIS to determine if you need to adjust status. If you leave the country, however, you'll need to apply for the student visa in order to re-enter the United States.

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Q.7 Can an F-1 student work in the United States?

Full-time students on F visas may seek on-campus employment not to exceed 20 hours per week. After the first year in student status, an applicant may apply for employment off campus with authorization from USCIS. Please contact your student advisor for further information.

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Q.8 What is the SEVIS system and how does it affect me?

The Student and Exchange Visitor Information System (SEVIS) program requires schools and exchange programs to verify the enrollment status of all new and continuing foreign students and exchange visitors. Student visa applicants are required to pay a SEVIS fee before a visa can be issued. Applicants are required to provide the SEVIS I-901 fee receipt as proof of payment. The SEVIS website has more details.

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FAQ - Exchange Visitor Visa

  1. I received my visa, when should I travel?
  2. What is the SEVIS system and how does it affect me?
  3. What is the "two-year rule?"
  4. Can the two-year rule be waived?

Q.1 I received my visa, when should I travel?

Exchange visitors may only enter the United States within 30 days of the beginning of the program, as stated on your Form DS-2019, regardless of when your visa was issued.

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Q.2 What is the SEVIS system and how does it affect me?

The Student and Exchange Visitor Information System (SEVIS) program requires schools and exchange programs to verify the enrollment status of all new and continuing foreign students and exchange visitors. Exchange visitor visa applicants are required to pay a SEVIS fee before a visa can be issued. Applicants are required to provide the SEVIS I-901 fee receipt as proof of payment. The SEVIS website has more details.

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Q.3 What is the "two-year rule?"

The "two-year rule" is the common term used for a section of U.S. immigration law which requires many exchange visitors to return to their home countries and be physically present there for at least two years after the conclusion of their exchange visit before they can return to the U.S. under certain types of visas, specifically H-1, L-1, K-1 and immigrant visas. It is important to note that only a preliminary finding of whether the two-year rule applies to you is made on your DS-2019 when your J-1 visa is issued. The final decision will be made only if you later choose to apply for an H-1, L-1, K-1, or immigrant visa.

J-1 visa holders subject to the two-year rule are not permitted to remain in the United States and apply for an adjustment/change of status to a prohibited nonimmigrant status (for example, from a J-1 visa to an H-1 visa) or to apply for legal permanent resident status (Green Card) without first returning home for two years or obtaining an approved waiver. Whether you are subject to the two-year rule is determined by a number of factors, including your source of funding and your country's "Skills List." It is not determined by the amount of time you spend in the United States.

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Q.4 Can the two-year rule be waived?

Possibly. Only the Department of State's Visa Office can grant waivers of the two-year rule. The Visa Office is also the final authority on whether you are subject to the rule, regardless of what is annotated in your passport. If you are subject to the two-year rule, you may be able to obtain a waiver. Even if you are subject to the two-year rule, you may still qualify for a tourist visa or any other nonimmigrant visa except those noted above.

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FAQ - Transit/Ship Crew Visa

  1. I plan to stop in the United States for a day and take a flight to another country on the next day. Do I need to apply for C-1 visa or a B-1/B-2 visa?

Q.1 I plan to stop in the United States for a day and take a flight to another country on the next day. Do I need to apply for C-1 visa or a B-1/B-2 visa?

If you seek layover privileges for purposes other than transiting through the United States, such as to visit friends or for sightseeing, then you must qualify for and obtain the type of visa required for that purpose, such as a B-2 visa.

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FAQ - Religious Worker Visa

  1. I am applying for a religious worker visa, but do not have an approved petition. I have been to the United States previously with an R-1 visa and was not required to have the petition. Can I apply for an R-1 visa without the petition since I had an R-1 visa in the past?

Q.1 I am applying for a religious worker visa, but do not have an approved petition. I have been to the United States previously with an R-1 visa and was not required to have the petition. Can I apply for an R-1 visa without the petition since I had an R-1 visa in the past?

The requirement for an approved petition went into effect November 28, 2008. All applicants applying for an R-1 nonimmigrant visa are required to have an approved petition from U.S. Citizenship and Immigration Services (USCIS). For more information, please visit the USCIS website.

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FAQ - Track My Passport

  1. Do you offer a group/family discount for the home delivery option?
  2. How will I get my passport back after the interview?
  3. What do I need to show to pick up the passport at the pick-up location?
  4. What types of ID are acceptable as proof-of-identity?
  5. Can someone besides me pick up my passport?
  6. Do I have to pay any fees for courier services?
  7. I cannot remember my passport pick up location?
  8. Can TNT send my documents to the Embassy from my home/office?
  9. How many days do I have to collect my passport from the courier office?

Q.1 Do you offer a group/family discount for the home delivery option?

Unfortunately, we are unable to offer a group/family discount at this time.  To ensure accountability and security, each passport must be packed and shipped separately. Remember that the TNT pick-up option is free.

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Q.2 How will I get my passport back after the interview?

If your application is approved, your passport(s), including your new visa, will be delivered by one of two methods:

  • Premium Delivery: If you select this option, we will send your passport(s) to your home or office via TNT courier.  There is an additional fee of 10 BGN for the whole territory of Bulgaria for this service, which is paid directly to TNT on delivery.
  • TNT Pick-up: You may pick up your passport(s) at the TNT pick-up location that you choose when you schedule your interview.  This option is free.

Note:  Please provide us with your mobile phone number and email address so that we may contact you for information on your passport(s) delivery. Passports will be delivered only on business days.

If your application is approved, your passport(s), including your new visa, will be delivered by one of two methods:

  • Premium Delivery: If you select this option, we will send your passport(s) to your home or office via TNT courier.  There is an additional fee of 10 BGN for the whole territory of Bulgaria for this service, which is paid directly to TNT on delivery.
  • TNT Pick-up: You may pick up your passport(s) at the TNT pick-up location that you choose when you schedule your interview.  This option is free.

Note:  Please provide us with your mobile phone number and email address so that we may contact you for information on your passport(s) delivery. Passports will be delivered only on business days.

Collecting Your Documents

  • Premium Delivery Option (additional 10 BGN)

If you choose the Premium Delivery option, TNT will contact you to schedule a date and time for delivery.  Someone must be present at your home or office when the courier comes to deliver your passport(s).  Please note that TNT will make a limited number of attempts to deliver the passport(s) to your home or office address.  If you are not present to receive your passport(s), it will be returned to the Embassy.

  • TNT Pick-up Option (no additional charge)

TNT has facilities where your passport(s) can be held for pick-up.  When scheduling your interview you will have the opportunity to select a convenient TNT pick-up location.  Please provide your current email address when you select your pick-up location.  You will receive an email when your passport(s) arrives at the pick-up location.

Please note that TNT will only hold passport(s) for 10 business days from the date that you receive an email confirmation that your passport(s) has arrived at the pick-up location.  Failure to pick up your passport(s) within this time may cause delays in the receipt of your passport(s).  After 10 business days, your passport(s) will be returned to the Embassy and you will then need to wait for instructions on how to collect your passport(s).

You must present an original government-issued photo identification document to retrieve your passport. You will also need to have your User ID (UID) available (you can find your UID on your appointment letter).

If you are under the age of 18, a parent or guardian must be present for passport(s) pick-up and must show his/her government-issued identification document.  They will also need to have a photocopy of your passport(s).  If this is not available, they may bring your birth certificate or government-issued identification document.

If someone other than yourself is retrieving your passport, your representative must present:

  • The representative’s own government-issued identification document AND
  • A photocopy of the applicant’s government-issued identification document AND
  • A letter of authority, signed by you, authorizing your representative to collect your passport

The letter of authority must contain the following information:

  • Your representative's full name as shown on their government-issued identification document AND
  • Your name and date of birth

Note:  In case of a group/family, a single letter of authority with the required information for each of the applicants is acceptable.

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Q.3 What do I need to show to pick up the passport at the pick-up location?

You must present an original government-issued photo identification document to retrieve your passport(s).  You will also need to have your User ID (UID) available (you can find your UID on your appointment letter).

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Q.4 What types of ID are acceptable as proof-of-identity?

To collect your passport must present an original government-issued photo ID. We recommend you also bring a printed copy of your appointment letter containing your UID number.

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Q.5 Can someone besides me pick up my passport?

If someone other than yourself is retrieving your passport(s), your representative must present:

  • The representative’s own government-issued identification document AND
  • A photocopy of the applicant’s government-issued identification document AND
  • A letter of authority, signed by you, authorizing your representative to collect your passport(s)

 The letter of authority must contain the following information:

  • Your representative's full name as shown on their government-issued identification document AND
  • Your name and date of birth

If the applicant is under the age of 18, the following documents are required:

  • Original letter of authority, signed by one of the parents of the applicant, authorizing the representative to collect the passport.
  • A clear photocopy of the government-issued photo ID belonging to the parent who signed the applicant's letter of authority
  • The representative's original government-issued photo ID

Note:  In case of a group/family, a single letter of authority with the required information for each of the applicants is acceptable.

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Q.6 Do I have to pay any fees for courier services?

If you elect to pick up your passport(s) from a TNT pickup location, there are no fees.  However, if you prefer to have TNT deliver your passport(s) to your home or office, there is an additional fee of 10 BGN per passport.

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Q.7 I cannot remember my passport pick up location?

The pickup location which you have chosen while scheduling your appointment is available on your appointment confirmation letter and on the home page in your online profile.

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Q.8 Can TNT send my documents to the Embassy from my home/office?

Yes, it can. If you request the TNT courier to pick up the required documents from your home/office you are financially responsible for any costs associated with the shipment.

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Q.9 How many days do I have to collect my passport from the courier office?

TNT will only hold passports for 10 business days from the date that you receive an email confirmation that your passport has arrived at the pick-up location.  Failure to pick up your passport within this time may cause delays in the receipt of your passport.  After 10 business days, your passport will be returned to the Embassy and you will then need to wait for instructions on how to collect it.

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FAQ - Application profile

  1. How do I reset my password?
  2. What should I do if I move to another country after I have registered my profile on www.ustraveldocs.com and did not apply yet for my visa, or if I want to submit a new visa application in another country than my previous application?
  3. I have applied for US visa in the past using the services of travel agency/company or as part of a group and now want to apply myself. The system gives me an error when I try to create a profile. What should I do?

Q.1 How do I reset my password?

Click the Forgot Your Password? link at the bottom of https://cgifederal.secure.force.com/?language=English&country=Bulgaria this web page. Enter your email address in the Username field and click Submit. The email address you type must match the email address you used when you began your visa application. A new password will be sent to your email address.

Note: The email with your new password will come from no-reply@ustraveldocs.com. Some email applications have rules which filter unknown senders into a spam or junk mail folder. If you have not received your email notification, please look for the message in your junk and spam email folders.

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Q.2 What should I do if I move to another country after I have registered my profile on www.ustraveldocs.com and did not apply yet for my visa, or if I want to submit a new visa application in another country than my previous application?

You do not need to create another profile if it is also serviced by CGI. You can simply contact us through the Contact Us section on this website and share your passport number, UID or email address so we can retrieve and update your profile with the new country where you plan to apply for your US Visa. If you are applying in a country that is not covered by CGI, you will be invited to create a new profile. As a reminder, MRV fee receipts paid in one country are non-transferable to the other country.  

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Q.3 I have applied for US visa in the past using the services of travel agency/company or as part of a group and now want to apply myself. The system gives me an error when I try to create a profile. What should I do?

If you are getting an error message: Your personal details match the profile which already exists in our database. The user id of that profile is "xxx@xxx.com ". If you created this profile in the past and forgot the password, please use “Forget your password?” function on the login screen. If this email isn't familiar to you, please contact our helpline through Provide Feedback option in the left menu or by sending the email to our helpline. Please don't forget to attach the scanned copy of your passport’s data page to your feedback message/email. you need to:

  • Contact our customer service team by sending a screenshot of the error, your details and the copy of your passport’s data page to support-bulgaria@ustraveldocs.com or call them at 02 4916 461 and ask for the e-mail address/username to be changed. The new e-mail address/username has to be different from the initial one and not used in the appointment system before.
  • Visit our website and click on "Forgot Your Password”, then enter the new e-mail address for username.  You will receive an email with your new password from no-reply@ustraveldocs.com. Some email applications have rules, which filter unknown senders into a spam or junk mail folder. If you have not received your email notification, please look for the message in your junk and spam email folders.
  • Log in with the new e-mail/username and password and schedule your appointment.

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