Contact Us

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Hours of Operation

English-speaking customer service agents are ready to assist you Monday - Friday from 8:00am to 6:00pm. The call center is closed for Burkinabe and U.S. holidays.

Check Your Visa Application Status

If you are a nonimmigrant applicant, you may check your DS-160 and visa application status online here by entering your interview location and your DS-160 barcode number. If you are an immigrant visa applicant you will enter your case number.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the U.S., please contact us via any of the means shown below. Visa application services call center agents are able to assist you via telephone, chat or email.

Telephone: To speak with a call center representative, please contact the call center using any of these numbers:

Callers in Burkina Faso: (226) 25-30-00-86

Callers in the US:  +17035206209

Email: To reach a customer service representative via email, please write to us at:support-burkinafaso@ustraveldocs.com

Skype: To use Skype to speak to a customer service representative during regular hours of operation, add a new contact to your Skype account with the Skype name ustraveldocs-burkinafaso@ustraveldocs.com.

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Chat: To chat with a customer service representative, please click the image below.

Click Here for Live Chat
 

 

Reporting Fraud

Please contact us at fraud@ustraveldocs.com if you have experienced fraud or have been asked to pay any unnecessary fees to pay your MRV fee, schedule your visa interview, or ship documents to or from the consular section.