Retrieve My Passport/Visa

Frequently Asked Questions (FAQ)

On this page:


Overview (Non-Immigrant Visas)

Once your visa is approved, Toll Priority will deliver your passport to the location you specified when you scheduled your appointment. Take note that Toll Priority does not deliver passports or visas to post office boxes.

Please ensure your address on your profile is correct prior to the delivery of your passport, if you will not be at your home address, it is recommended to put your work address instead. Please note if you are not available for delivery of your passport, you will be required to go to a Toll depot to collect your passport.

Overview (Immigrant Visas)

Once your K visa is approved, Toll Priority will deliver your passport to the location you specified when you created your profile. Take note that Toll Priority does not deliver passports or visas to post office boxes.

Please ensure your address on your profile is correct prior to the delivery of your passport as Toll Priority will not attempt to redeliver your passport. Please note if you are not available for delivery of your passport, you will be required to go to a Toll depot to collect your passport.

All other immigrant visa based applicants must provide the required 3kg/5kg express post envelope on the day of the visa interview. Once your visa is issued, your visa package will be returned to you. To check if your visa has been issued, please refer to the DOS CEAC website, using your IV case number. If your CEAC status shows “issued”,  you can then refer to Australia Post online using your tracking number of the envelope to locate the whereabouts of your visa package.

Passport Tracking Options

Instant: Enter your passport number below to check on the status.

 

Email: You may also send an email to passportstatus@ustraveldocs.com In the subject and/or body enter only a valid passport number exactly as it was entered at the time the appointment was scheduled. Do not enter any additional text. You will receive an automatic response with the status.

Online: You can track your passport online here.

Families and Groups

For security reasons, all passports are mailed individually. If you applied for a visa as a family or group, please be aware that your passports may arrive on different days.

Change Delivery Options

You may change your preferred document delivery address online or through the call center until 11:59 p.m. the day of your interview appointment. There is no cost to change your delivery preferences.